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Workplace Experience Projects & Program Manager

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Plaid

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Business, Operations & Strategy
    Facilities Management
  • New York
  • Quick Apply

AI generated summary

  • You need 4–8 years in project management, experience with office changes, strong communication skills, and familiarity with tools like Asana. Travel up to 25% may be required.
  • You will manage workplace projects and events, coordinate with teams and partners, develop processes, analyze feedback, track progress, and ensure effective communication across functions.

Requirements

  • 4–8 years of experience managing complex, cross-functional projects, ideally related to workplace, facilities, real estate, or employee experience.
  • Direct experience with office relocations, expansions, renovations, or large workplace changes.
  • Proven ability to own projects end to end, including timelines, budgets, dependencies, and risk management.
  • Experience working with internal partners and external vendors to deliver successful outcomes.
  • Comfort operating in ambiguous, fast-changing environments, bringing structure and momentum to work that is not fully defined.
  • Strong collaborator who drives execution through influence rather than authority.
  • Clear, concise communicator with strong written and verbal skills.
  • Comfort using tools such as Asana, Google Workspace, or similar.
  • Willingness and ability to travel occasionally (up to ~25%), depending on project needs and role location.

Responsibilities

  • Own end-to-end project management for major workplace initiatives, including office relocations, expansions, renovations, and space-related improvements, developing detailed plans across scope, timelines, dependencies, budgets, and risks.
  • Coordinate with external partners such as architects, general contractors, and external project managers to deliver large-scale workplace builds and relocations.
  • Partner closely with Workplace Operations to ensure smooth handoffs from project delivery into ongoing operations.
  • Partner with the Employee Experience team to project manage large-scale company events and programs (e.g., company retreat).
  • Own timelines, deliverables, and cross-functional coordination for event-related initiatives.
  • Build repeatable processes for event planning, execution, and retrospectives to inform future improvements.
  • Own and manage key Workplace Experience programs, including: Attendance tracking and space utilization audits, Bi-annual Workplace Experience survey, Employee stipends and related policies, People Hub content and employee-facing workplace resources.
  • Monitor and analyze program data and employee feedback to surface insights and recommendations that inform ongoing Workplace Experience improvements.
  • Identify opportunities to improve how the team plans and executes work, implementing lightweight tools and processes that support scale and consistency.
  • Develop a point of view on tooling (e.g., spreadsheets, Asana, etc.) and ensure consistent adoption across projects.
  • Manage the team’s project roadmap, dependencies, and quarterly updates in close collaboration with project owners.
  • Drive clear project visibility through milestones, status updates, and risk tracking for key initiatives.
  • Serve as a trusted project partner to peers across Workplace Experience, IT, Finance, and Executive Administration, bringing structure, clarity, and momentum to cross-functional work.

FAQs

What is the primary focus of the Workplace Experience Projects & Program Manager role?

The primary focus is managing end-to-end project management for major workplace initiatives, including office relocations, expansions, and renovations, while also overseeing various employee experience programs.

What are the key responsibilities of this role?

Key responsibilities include managing workplace and real estate projects, coordinating employee experience and company events, overseeing workplace experience programs and operations, and establishing project management practices.

What qualifications are required for this position?

Candidates should have 4–8 years of experience managing complex, cross-functional projects related to workplace, facilities, or employee experience, along with direct experience with office relocations or large workplace changes.

What tools and systems should I be comfortable using for this role?

Candidates should be comfortable using tools such as Asana, Google Workspace, and other lightweight project management tools.

What kind of travel is expected for this position?

Occasional travel of up to approximately 25% may be required, depending on project needs and role location.

What benefits does Plaid offer for this role?

Plaid offers a comprehensive benefits plan that includes medical, dental, vision, and 401(k) savings, along with additional compensation in the form of equity or commissions.

Is previous experience with external vendors and partners necessary?

Yes, candidates should have proven experience working with internal partners and external vendors to deliver successful project outcomes.

What is the salary range for this position?

The target base salary for this position ranges from $106,800 to $145,200 per year, depending on the job's location.

Does Plaid value diversity in its hiring process?

Yes, Plaid is committed to building a diverse team and encourages applicants from all backgrounds, even if their experience does not fully match the job description.

Who should I contact if I need accommodations during the application process due to a disability?

You can contact [email protected] for assistance regarding any accommodations needed during the recruiting process.

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Plaid

Our mission is to unlock financial freedom for everyone. Join us!

Technology
Industry
5001-10,000
Employees
2013
Founded Year

Mission & Purpose

Plaid is a data network that powers the tools millions of people rely on to live a healthier financial life. Plaid works with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers more than 12,000 financial institutions across the US, Canada, UK and Europe. Headquartered in San Francisco, the company was founded in 2013 by Zach Perret and William Hockey.