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2024 Intern - Voice of the Customer Data Analyst

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Adobe

Feb 17, 2024

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Data
  • San Francisco, +1

Requirements

  • Pursuit of a bachelor's degree in business, Marketing, Statistics, Data Science, or a related field.
  • Proficiency in data analysis, preferably with a focus on customer data and insights.
  • Proficiency in data analysis tools such as Excel, SQL, or statistical software (e.g., R, Python).
  • Experience with data visualization tools (e.g., Tableau, Power BI) to create compelling reports and dashboards a plus.
  • Familiarity with customer feedback platforms and VoC programs is a plus.
  • Strong analytical and problem-solving skills, with the ability to draw practical insights from complex data sets.
  • Superb communication and presentation skills to effectively convey findings to both technical and non-technical stakeholders.
  • Detail-oriented, with a commitment to data accuracy and quality.
  • Ability to work independently and as part of a team, managing multiple projects and deadlines.

Responsibilities

  • Data Collection and Analysis:
  • Collect and consolidate customer data from various sources, ensuring data accuracy and completeness. Use data analysis tools and techniques to process large datasets effectively. Analyze customer feedback and sentiment to identify trends, patterns, and potential issues.
  • Insights and Reporting:
  • Generate regular and ad-hoc reports to communicate key insights and findings to collaborators. Provide concrete recommendations to relevant teams for addressing customer needs and challenges. Develop data visualizations, charts, and graphs to present data in a concise and understandable manner.
  • Continuous Improvement:
  • Monitor customer feedback trends over time and track the impact of implemented improvements. Suggest improvements to data collection and analysis processes to improve the effectiveness of VoC programs.
  • Cross-functional Collaboration:
  • Work closely with Category experts to develop metrics and reporting strategies to integrate VoC insights into Adobe decision-making processes.
  • Stay Updated on Industry Trends:
  • Stay on top of industry trends and best practices in VoC data analysis and customer experience management.
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Adobe

Technology
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.