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Machine Learning Engineer Intern (E-commerce Intelligent Customer Service) - 2024 Summer (PHD) - Seattle

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TikTok

Oct 19, 2023

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Data
  • Seattle

Requirements

  • PHD student in Computer Science or related technical field
  • Experience with software development in at least one of the following programming languages: C++, Python, Go, Java
  • Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred.
  • Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment.
  • Preferred Qualifications:
  • Experience in NLP and LLM technologies.
  • Proficient in using at least one mainstream deep learning framework such as TensorFlow/PyTorch, understanding distributed training, distillation acceleration, and other implementation methods.
  • Aware of certain processing methods and optimization experience on domain adaptation, small sample construction, text mining, unsupervised/semi-supervised, and other similar issues.
  • Familiar with commonly used machine learning and deep learning algorithms, understand basic network model structure (DNN/LSTM/CNN, etc.) and text representation methods (LDA/Word2Vec/ELMo/GPT/BERT, etc.), have practical experience in deep learning training and reasoning model tuning.
  • Experience in large-scale text data processing or cleaning (Such as using Hadoop/Spark/Hive/Flink).

Responsibilities

  • Building next-generation AI customer services using LLMs within the TikTok e-commerce ecosystem to better serve our customers.
  • Collaborate with product managers, data scientists, and the product strategy & operation team to define product strategies and features.
  • Applying LLMs for a variety of multilingual and multimodal scenarios of e-commerce business.
  • Establishing a generative-based AI chatbot that is capable of resolving post-sale issues and achieving pre-sale interactive consultations.
  • Text generation, including product titles and descriptions, dialogue summary, auto-replying of emails and tickets, etc.
  • Machine translation, including optimizing translation quality in dozens of scenarios and language pairs in the e-commerce scenarios, as well as the research of related cutting-edge technologies.
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TikTok

Entertainment & Media
Industry
10,001+
Employees
2017
Founded Year

Mission & Purpose

TikTok is a social media platform where users create and share short videos on various topics, including entertainment, education, and lifestyle. Their ultimate goal is to inspire creativity and bring joy to people's lives through engaging and entertaining content. TikTok's purpose is to provide a platform for self-expression and connection, fostering a global community where individuals can express themselves authentically and connect with others who share similar interests and passions.