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Account Manager - Flannels Liverpool

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CHANEL

Oct 22, 2024

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Liverpool
  • Quick Apply

AI generated summary

  • You need strong leadership, strategic thinking, relationship-building, coaching skills, performance focus, excellent communication, curiosity, self-awareness, integrity, and motivation.
  • You will lead your team, foster collaboration, develop client relationships, manage operations, ensure a memorable shopping experience, and embody brand values while driving business initiatives.

Requirements

  • Leadership and Management skills
  • Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
  • Relationship-focused: Collaborative, partnering and influencing skills
  • Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
  • Performance minded and decisive, strive for continuous improvement
  • Soft skills
  • Posture and communication skills: Verbal and written communication, story telling
  • Curious, personal agility, continuous learner
  • Self-awareness, self-confidence, and self-control/stress management
  • Enthusiasm, energy and motivation
  • Trustworthy with integrity/ethics

Responsibilities

  • Leading the team: the Account Manager guides their team towards achieving results and developing individual talents
  • They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
  • Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance
  • Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
  • Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable
  • Business developer: the Account Manager embodies an entrepreneurial spirit
  • Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation
  • Develop business initiatives in line with the brand vision and strategy
  • Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience
  • Communicate retail and collateral stock needs to all necessary parties
  • Has a solid understanding of the business environment
  • Provide feedback and reporting to line manager in order to influence strategies and recommendations
  • Experience creator: the Account Manager creates conditions for a consistent and memorable experience
  • Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships
  • Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
  • Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
  • Ensure team has tools/training to provide a CHANEL client experience
  • Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times
  • CHANEL ambassador: the Account Manager embodies the values of the brand
  • CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team
  • Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning
  • Implement and ensure respect of the uniform and grooming guidelines at all times

FAQs

What is the job title for this position?

The job title is Account Manager.

Where is the location of this job?

The location is Flannels Liverpool.

What type of contract is offered for this role?

The contract is permanent, with 37.5 hours per week required, any 5 out of 7 days.

What is the primary purpose of the Account Manager role?

The primary purpose is to lead a team to create exceptional client experiences while contributing to the brand’s image and market leadership.

What are the key responsibilities of the Account Manager?

Key responsibilities include leading the team, business development, creating memorable client experiences, and embodying the values of the CHANEL brand.

What type of leadership skills are required for this role?

Leadership skills required include strategic thinking, relationship-focused collaboration, ability to develop and empower individuals, and performance-minded decisiveness.

What soft skills are essential for the Account Manager position?

Essential soft skills include strong verbal and written communication, curiosity, self-awareness, enthusiasm, and integrity.

What benefits does CHANEL offer employees?

Benefits include private medical insurance, pension, life assurance, financial discounts, mental wellbeing support, employee recognition programs, and CHANEL product discounts.

Is there a specific focus on diversity and inclusion at CHANEL?

Yes, CHANEL is committed to creating an inclusive culture that nurtures personal growth and values the uniqueness of each individual.

How does the Account Manager contribute to the brand's vision?

The Account Manager develops business initiatives, enhances client experiences, and leads the team to align with the brand's vision and strategies.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.