Large

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.

Retail & Consumer Goods

CHANEL

Fashion & Arts

You should have a genuine interest in HR, strong English skills, excellent organization, proficiency in MS Office, and a willingness to learn Workday and LinkedIn Recruiter.

You will support recruitment by sourcing candidates, coordinating interviews, and conducting screenings. Additionally, assist with performance initiatives and provide HR operations support and reporting.

Customer Relations

People, HR & Administration

London

Location: London, UK Reports to: Head of HR Operations, Global Corporate Contract: 12 months About The Job This is a unique entry-level opportunity to join our Global Corporate People & Organisation (P&O) team at Chanel. You will be immersed in a dynamic environment and gain first-hand experience across key aspects of Talent Acquisition and HR Operations. You will collaborate closely with experienced professionals across Chanel’s Global Corporate functions, making a tangible impact on our recruitment efforts and broader people initiatives within HR Operations. This role offers a rare chance to develop a holistic understanding of HR centres of expertise within a global luxury context. What Impact You Will Create Recruitment Support: * Sourcing & Market Mapping * Review candidate profiles via internal systems and assist in shortlisting * Coordinate and schedule interviews * Conduct initial candidate screenings and exploratory conversations Performance Initiatives: * Assist with projects related to the Performance lifecycle for Global Corporate * Design and execute manager and employee training modules for key momentss * Drive expanded use of established Performance dashboard among HR Business Partner community * Use analytics to drive engagement and inform planning through regular reporting on training and learning needs HR Operations: * Provide administrative, reporting and project support on a variety of HR topics You are energised by * Working in a collaborative team environment. * Engaging with a wide variety of people across Chanel communities and building strong professional relationships. * Solving problems and proactively identifying ways to improve processes. * Learning new skills and contributing ideas in a supportive, high-performance culture. What You Will Bring * A degree in Human Resources or a related field is desirable but not essential. Equivalent practical experience or a genuine interest in HR and talent acquisition will also be considered. * You must be able to speak and write fluently in English to ensure clear communication with candidates and colleagues at all levels. * Strong organisational skills and attention to detail. * Ability to handle multiple priorities and maintain confidentiality. * Proficiency in Microsoft Office Suite, with confidence in Excel for data management and analytics, and PowerPoint for presentations. * Experience with or willingness to learn Workday and LinkedIn Recruiter for recruitment and sourcing. * Ability to interpret and work with data, using dashboards and analytics to inform recruitment and HR initiatives. * General digital literacy and ability to quickly adapt to new systems. * A positive, proactive, and adaptable approach. What We Offer * The chance to learn from experienced HR professionals in a globally recognised business. * Exposure to in-house recruitment processes and HR expertise functions. * Opportunities to develop professional skills and build your network. * Involvement in impactful projects and access to ongoing learning and development resources. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Location: London, UKReports to: Head of HR Operations, Global CorporateContract: 12 monthsAbout The JobThis is a unique entry-level opportunity to join our Global Corporate People & Organisation (P&O) team at Chanel. You will be immersed in a dynamic environment and gain first-hand experience across key aspects of Talent Acquisition and HR Operations.You will collaborate closely with experienced professionals across Chanel’s Global Corporate functions, making a tangible impact on our recruitment efforts and broader people initiatives within HR Operations. This role offers a rare chance to develop a holistic understanding of HR centres of expertise within a global luxury context.What Impact You Will CreateRecruitment Support: * Sourcing & Market Mapping * Review candidate profiles via internal systems and assist in shortlisting * Coordinate and schedule interviews * Conduct initial candidate screenings and exploratory conversations         Performance Initiatives: * Assist with projects related to the Performance lifecycle for Global Corporate * Design and execute manager and employee training modules for key momentss * Drive expanded use of established Performance dashboard among HR Business Partner community * Use analytics to drive engagement and inform planning through regular reporting on training and learning needs         HR Operations: * Provide administrative, reporting and project support on a variety of HR topics         You are energised by * Working in a collaborative team environment. * Engaging with a wide variety of people across Chanel communities and building strong professional relationships. * Solving problems and proactively identifying ways to improve processes. * Learning new skills and contributing ideas in a supportive, high-performance culture.         What You Will Bring * A degree in Human Resources or a related field is desirable but not essential. Equivalent practical experience or a genuine interest in HR and talent acquisition will also be considered. * You must be able to speak and write fluently in English to ensure clear communication with candidates and colleagues at all levels. * Strong organisational skills and attention to detail. * Ability to handle multiple priorities and maintain confidentiality. * Proficiency in Microsoft Office Suite, with confidence in Excel for data management and analytics, and PowerPoint for presentations. * Experience with or willingness to learn Workday and LinkedIn Recruiter for recruitment and sourcing. * Ability to interpret and work with data, using dashboards and analytics to inform recruitment and HR initiatives. * General digital literacy and ability to quickly adapt to new systems. * A positive, proactive, and adaptable approach.         What We Offer * The chance to learn from experienced HR professionals in a globally recognised business. * Exposure to in-house recruitment processes and HR expertise functions. * Opportunities to develop professional skills and build your network. * Involvement in impactful projects and access to ongoing learning and development resources.         At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

HR Operations and Talent Acquisition Intern, Global Corporate - CHANEL

HR Operations and Talent Acquisition Intern, Global Corporate

You need exceptional organization, attention to detail, proficiency in MS Office, discretion, strong ethics, admin experience, good English, and the ability to build relationships globally.

You will manage calendars, organize meetings and travel, process expenses, maintain databases, handle mailings, ensure confidentiality, and improve workflows using AI where possible.

Department: Arts, Culture & Heritage Reports to: Chief of Staff - Arts, Culture & Heritage Location: London Role Overview We are seeking a highly organized, detail-oriented and proactive Administrative Assistant to support the Arts, Culture & Heritage office. This role is pivotal in ensuring seamless day-to-day operations, with a strong emphasis on executive scheduling, travel coordination, expense management, and administrative excellence across the department. Key Responsibilities Executive Support * Work under the direction of the Chief of Staff – Arts, Culture & Heritage to manage complex calendars, including scheduling internal and external meetings across time zones. * Update, maintain and evolve the event invitation tracker. * Ensure appropriate food and beverage provisions are available for scheduled meetings and executive gatherings. * Make sure meetings are kept to time and that all preparatory materials have been gathered and communicated ahead of time. Travel & Expenses * Organise and plan detailed travel itineraries, including flights, accommodations, visas, and ground transport. * Process expense reports in a timely and accurate manner, ensuring compliance with internal policies for the President of Arts, Culture & Heritage, as well as other team members. Administrative Operations * Proactively maintain contact databases, distribution lists, and shared team resources. * Handle the mailing process for internal publications as well as Christmas gifting and cards. Operational Excellence * Ensure confidentiality and discretion in all matters related to the Arts, Culture & Heritage office. * Collaborate with other assistants and departments to ensure alignment and continuity. * Proactively identify and implement process improvements to enhance administrative workflows, especially by considering how AI could bring more efficiency. Qualifications & Skills * Exceptional organisational and time-management skills. * Detail-orientation is paramount to succeed in this role. * Proficiency in Microsoft Office Suite (especially PowerPoint and Excel), Concur Travel & Expenses, calendar management tools is key. A knowledge of AI uses will be a plus. * Discretion, diplomacy, and a proactive mindset are essential. * Strong adherence to business ethics and compliance policies. * Proven experience in an administrative role. * Strong written and verbal communication in English. Notions of French will be appreciated. * Ability to build productive working relationships across all levels and teams, globally and locally

Department: Arts, Culture & HeritageReports to: Chief of Staff - Arts, Culture & HeritageLocation: LondonRole OverviewWe are seeking a highly organized, detail-oriented and proactive Administrative Assistant to support the Arts, Culture & Heritage office. This role is pivotal in ensuring seamless day-to-day operations, with a strong emphasis on executive scheduling, travel coordination, expense management, and administrative excellence across the department.Key ResponsibilitiesExecutive Support * Work under the direction of the Chief of Staff – Arts, Culture & Heritage to manage complex calendars, including scheduling internal and external meetings across time zones. * Update, maintain and evolve the event invitation tracker. * Ensure appropriate food and beverage provisions are available for scheduled meetings and executive gatherings. * Make sure meetings are kept to time and that all preparatory materials have been gathered and communicated ahead of time.         Travel & Expenses * Organise and plan detailed travel itineraries, including flights, accommodations, visas, and ground transport. * Process expense reports in a timely and accurate manner, ensuring compliance with internal policies for the President of Arts, Culture & Heritage, as well as other team members.         Administrative Operations * Proactively maintain contact databases, distribution lists, and shared team resources. * Handle the mailing process for internal publications as well as Christmas gifting and cards.         Operational Excellence * Ensure confidentiality and discretion in all matters related to the Arts, Culture & Heritage office. * Collaborate with other assistants and departments to ensure alignment and continuity. * Proactively identify and implement process improvements to enhance administrative workflows, especially by considering how AI could bring more efficiency.         Qualifications & Skills * Exceptional organisational and time-management skills. * Detail-orientation is paramount to succeed in this role. * Proficiency in Microsoft Office Suite (especially PowerPoint and Excel), Concur Travel & Expenses, calendar management tools is key. A knowledge of AI uses will be a plus. * Discretion, diplomacy, and a proactive mindset are essential. * Strong adherence to business ethics and compliance policies. * Proven experience in an administrative role. * Strong written and verbal communication in English. Notions of French will be appreciated. * Ability to build productive working relationships across all levels and teams, globally and locally   

Administrative Assistant, Arts, Culture & Heritage Office - CHANEL

Administrative Assistant, Arts, Culture & Heritage Office

You must be enrolled in a relevant post-grad program, possess strong analytical skills, be organized and proactive, know Microsoft Office, and have excellent English communication abilities.

You will coordinate assessments, manage Jira updates, support requirement definitions, facilitate prioritization, inform teams of changes, identify improvement areas, and prepare program status updates.

Your role @ Chanel At the crossroads of data management and customer experience, Pioneer is a global digital transition project offering a more detailed understanding of customers in all our own stores worldwide. The project also strengthens the security and excellence of our customer data while making it easier for our international store advisors to use. Our Project Coordinator Intern will assess the impact of new initiatives and monitor parallel progress across all Regions and Divisions on Pioneer Business streams. The impact you can create at Chanel As project coordinator, you will serve as the support of traversal roadmap project manager. This role ensures that continuity of handling evolution requests related to the client data programme in a timely manner. Key Responsibilities include : * Coordinate, Monitor and Follow Up Evolution Requests: * Coordinate and support functional assessment with relevant stakeholders (requesters, PMO teams, IT teams, legal teams…) * Follow up and update status in Jira (Project Management Tool) * Support requester in defining the requirement from Business and functional perspective * Request Prioritisation: Facilitate request prioritisation review process * Stakeholder Communication: Inform relevant teams of updates, new requirements, and process changes. * Process Optimisation : Identify areas for improvement in traversal evolution processes, templates and guidelines * Other ad-hoc support such as preparing high level programme status and resources update, define and support programme transition from Build to Business-As-Usual Mode You are energized by * Being part of a dynamic, global, multicultural environment. * Helping bring structure, organisation and clarity to complex topics. * Challenging yourself to continuously learn and improve through hands-on experience. * Taking a curious, detail-oriented approach to understanding and documenting complex processes. * Engaging in problem-solving independently and as part of a collaborative team. * Communicating and working effectively with colleagues from diverse backgrounds. * Finding ways to add personal value while supporting team goals. * Contributing to impactful technology and sustainability projects. * Luxury, arts, culture and creativity What You Will Bring * Currently enrolled in a post-graduate program in Business Analytics, Data Management, Project Management, or a related field. * Strong analytical & problem-solving skills with a willingness to learn. * Ability to work autonomously when required * Organisation skills, with an ability to prioritise workloads, multitask and willing to handle complex issues * Knowledge of Microsoft Office tooling (e.g. Excel, PowerPoint, Word, Teams and SharePoint). Prior experience with project management tools (e.g. Jira) is a plus. * English communication and interpersonal skills (verbal and written) * Positive attitude, professional demeanour with enthusiasm and energy to apply technology to solve business challenges * Passionate, open-minded and motivated. Requirements * Excellent written and oral communication skills in English. * Ability to work in a fast-paced and multicultural environment. * Creative, proactive and collaborative mindset. * Passion for technology and luxury. Leveraging Your Unique Experiences, Chanel Will Enable You To * Exposure to Data challenges within a dynamic business environment * Hands-on experience in a real-world IT environment. * Personal growth opportunities through both on-the-job experience and learning * Opportunity to work in a truly international, multi-cultural and diverse environment. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Your role @ ChanelAt the crossroads of data management and customer experience, Pioneer is a global digital transition project offering a more detailed understanding of customers in all our own stores worldwide. The project also strengthens the security and excellence of our customer data while making it easier for our international store advisors to use.Our Project Coordinator Intern will assess the impact of new initiatives and monitor parallel progress across all Regions and Divisions on Pioneer Business streams.The impact you can create at ChanelAs project coordinator, you will serve as the support of traversal roadmap project manager. This role ensures that continuity of handling evolution requests related to the client data programme in a timely manner. Key Responsibilities include : * Coordinate, Monitor and Follow Up Evolution Requests:       * Coordinate and support functional assessment with relevant stakeholders (requesters, PMO teams, IT teams, legal teams…)    * Follow up and update status in Jira (Project Management Tool)    * Support requester in defining the requirement from Business and functional perspective       * Request Prioritisation: Facilitate request prioritisation review process * Stakeholder Communication: Inform relevant teams of updates, new requirements, and process changes. * Process Optimisation : Identify areas for improvement in traversal evolution processes, templates and guidelines * Other ad-hoc support such as preparing high level programme status and resources update, define and support programme transition from Build to Business-As-Usual Mode      You are energized by * Being part of a dynamic, global, multicultural environment. * Helping bring structure, organisation and clarity to complex topics. * Challenging yourself to continuously learn and improve through hands-on experience. * Taking a curious, detail-oriented approach to understanding and documenting complex processes. * Engaging in problem-solving independently and as part of a collaborative team. * Communicating and working effectively with colleagues from diverse backgrounds. * Finding ways to add personal value while supporting team goals. * Contributing to impactful technology and sustainability projects. * Luxury, arts, culture and creativity         What You Will Bring * Currently enrolled in a post-graduate program in Business Analytics, Data Management, Project Management, or a related field. * Strong analytical & problem-solving skills with a willingness to learn. * Ability to work autonomously when required * Organisation skills, with an ability to prioritise workloads, multitask and willing to handle complex issues * Knowledge of Microsoft Office tooling (e.g. Excel, PowerPoint, Word, Teams and SharePoint). Prior experience with project management tools (e.g. Jira) is a plus. * English communication and interpersonal skills (verbal and written) * Positive attitude, professional demeanour with enthusiasm and energy to apply technology to solve business challenges * Passionate, open-minded and motivated.         Requirements * Excellent written and oral communication skills in English. * Ability to work in a fast-paced and multicultural environment. * Creative, proactive and collaborative mindset. * Passion for technology and luxury.         Leveraging Your Unique Experiences, Chanel Will Enable You To * Exposure to Data challenges within a dynamic business environment * Hands-on experience in a real-world IT environment. * Personal growth opportunities through both on-the-job experience and learning * Opportunity to work in a truly international, multi-cultural and diverse environment.         At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Project Coordinator Internship (6 months) - CHANEL

Project Coordinator Internship (6 months)

You must build authentic relationships with empathy, have a strong grasp of trends and Chanel’s heritage, exhibit confident storytelling, work collaboratively, and be organized and efficient.

You will build client relationships, provide personalized fashion guidance, ensure organized task management, and inspire colleagues to uphold luxury service standards in the boutique.

Sales & Business Development

Fashion Advisor Location: CHANEL Harrods Ready to Wear Contract: Permanent, Full-time CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence. WHAT IMPACT YOU CAN CREATE@CHANEL: * Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand. * Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles  * Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail  * Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service. What You Will Bring To The Role  * Ability to build authentic, lasting relationships through empathy and personalised service * Strong awareness of trends and deep appreciation for Chanel’s heritage and style. * Confident, elegant storytelling and interpersonal skills to engage clients meaningfully. * Collaborative attitude to foster a positive, high-performing boutique environment. * Organized, efficient, and committed to delivering excellence in every task. YOU ARE ENERGISED BY:  * A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences  * Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends   * Being part of a creative and innovative environment where teamwork is valued and encouraged  WHAT YOU WILL GAIN FROM THIS EXPERIENCE:   * Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry. * Acquiring hands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively. * Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process. * Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women Benefits At Chanel   * Our employee benefits have been created to support you across your professional and personal life by offering you:   * Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories   * Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more. * Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   * Platforms: Multiple Platforms to support across Wellbeing    * Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   * Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  *Benefits are eligibility dependant and subject to change at any time    At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Fashion AdvisorLocation: CHANEL Harrods Ready to WearContract: Permanent, Full-timeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.YOUR ROLE @CHANEL:The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence.WHAT IMPACT YOU CAN CREATE@CHANEL: * Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand. * Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles  * Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail  * Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service.         What You Will Bring To The Role  * Ability to build authentic, lasting relationships through empathy and personalised service * Strong awareness of trends and deep appreciation for Chanel’s heritage and style. * Confident, elegant storytelling and interpersonal skills to engage clients meaningfully. * Collaborative attitude to foster a positive, high-performing boutique environment. * Organized, efficient, and committed to delivering excellence in every task.         YOU ARE ENERGISED BY:  * A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences  * Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends   * Being part of a creative and innovative environment where teamwork is valued and encouraged          WHAT YOU WILL GAIN FROM THIS EXPERIENCE:   * Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry. * Acquiring hands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively. * Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process. * Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women         Benefits At Chanel   * Our employee benefits have been created to support you across your professional and personal life by offering you:   * Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories   * Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more. * Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   * Platforms: Multiple Platforms to support across Wellbeing    * Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   * Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones          *Benefits are eligibility dependant and subject to change at any time   At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Fashion Advisor, Harrods Ready to Wear - CHANEL

Fashion Advisor, Harrods Ready to Wear

You must have strong communication skills, adaptability, decision-making abilities, and a passion for people management while being organized, calm, and able to motivate your team effectively.

You will lead the team on the floor, ensure exceptional client experiences, coach staff, drive business priorities, provide feedback to management, and cultivate a thriving, collaborative environment.

Team Manager Location: CHANEL, Harrods RTW Contract: Permanent, Full-time CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL:   To lead from the front and act as a strong presence on the floor, ensuring an exceptional client journey through impeccable service, team inspiration and seamless day to day operations, upholding CHANEL’s standards of excellence in every client interaction. The role of a Team Manager acts as a vital link between the boutique team and senior management, aligning daily performance with CHANEL’s strategic vision. What Impact You Create At Chanel   Team management and Client Experience  * Acting as the bridge between the shopfloor and the senior management team.  * Prominent figure on the floor, leading the team with a collaborative approach.  * Reporting into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving any difficult scenarios as and when they arise, as well as celebrating successes!  * Motivate and inspire the team to deliver the ultimate Chanel experience  * Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).    Business Priorities  * Being able to drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL for example to embed a culture of consistent learning, clienteling and exceptional service.  * Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate  * Feedback to the Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience.  * Creating a thriving team environment and embedding the best conditions for success.  * Develop a positive culture of psychological safety and constant two-way communication.  * Ensuring a calm and professional atmosphere through leading by example and being present.  * Be transformational, by looking to the long term and creating the team of the future!  * Making things beautiful – understanding luxury and CHANEL’s positioning within it.  Protecting the brand for the long term.    What You Will Bring To The Role  * Great communication skills  * Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa.  * Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges.  * A calm and confident approach, with a strong sense of responsibility  * Organised and efficient with an attention to detail  * The ability to make decisions  * A talent for motivating others.  * A passion for people management.    YOU ARE ENGERGISED BY  * Working in a vibrant, constantly changing environment with a different challenge every day.  * Motivating and inspiring your team with your enthusiasm for luxury service  * Working collaboratively with your team and the wider business  * Encouraging development of your team  * Coaching and mentoring  * Ensuring best practice and client service standards are embedded in team culture.  * Relationship building – always looking to learn from and help the people around you.    What Will You Gain From This Experience     * The opportunity to be a part of an exciting and successful business environment.  * A defined career path and scope for development.  * To be a strong part of the management team.  * Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women    Benefits At Chanel  Our employee benefits have been created to support you across your professional and personal life by offering you:    * Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories    * Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more    * Mental Wellbeing: Employee Assistance Programmes and Other Support Lines    * Platforms: Multiple Platforms to support across Wellbeing     * Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales    * Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones      * Benefits are eligibility dependant and subject to change at any time       At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Team ManagerLocation: CHANEL, Harrods RTWContract: Permanent, Full-timeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.YOUR ROLE @CHANEL:  To lead from the front and act as a strong presence on the floor, ensuring an exceptional client journey through impeccable service, team inspiration and seamless day to day operations, upholding CHANEL’s standards of excellence in every client interaction. The role of a Team Manager acts as a vital link between the boutique team and senior management, aligning daily performance with CHANEL’s strategic vision.What Impact You Create At Chanel Team management and Client Experience  * Acting as the bridge between the shopfloor and the senior management team.  * Prominent figure on the floor, leading the team with a collaborative approach.  * Reporting into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving any difficult scenarios as and when they arise, as well as celebrating successes!  * Motivate and inspire the team to deliver the ultimate Chanel experience  * Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).           Business Priorities  * Being able to drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL for example to embed a culture of consistent learning, clienteling and exceptional service.  * Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate  * Feedback to the Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience.  * Creating a thriving team environment and embedding the best conditions for success.  * Develop a positive culture of psychological safety and constant two-way communication.  * Ensuring a calm and professional atmosphere through leading by example and being present.  * Be transformational, by looking to the long term and creating the team of the future!  * Making things beautiful – understanding luxury and CHANEL’s positioning within it.  Protecting the brand for the long term.           What You Will Bring To The Role  * Great communication skills  * Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa.  * Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges.  * A calm and confident approach, with a strong sense of responsibility  * Organised and efficient with an attention to detail  * The ability to make decisions  * A talent for motivating others.  * A passion for people management.           YOU ARE ENGERGISED BY  * Working in a vibrant, constantly changing environment with a different challenge every day.  * Motivating and inspiring your team with your enthusiasm for luxury service  * Working collaboratively with your team and the wider business  * Encouraging development of your team  * Coaching and mentoring  * Ensuring best practice and client service standards are embedded in team culture.  * Relationship building – always looking to learn from and help the people around you.           What Will You Gain From This Experience    * The opportunity to be a part of an exciting and successful business environment.  * A defined career path and scope for development.  * To be a strong part of the management team.  * Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women           Benefits At Chanel Our employee benefits have been created to support you across your professional and personal life by offering you:    * Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories    * Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more    * Mental Wellbeing: Employee Assistance Programmes and Other Support Lines    * Platforms: Multiple Platforms to support across Wellbeing     * Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales    * Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones              * Benefits are eligibility dependant and subject to change at any time              At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.   

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