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Operations Manager, Heathrow

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CHANEL

5d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • London
  • Quick Apply

AI generated summary

  • You must have a track record in luxury operations, exceptional communication skills, a commitment to team development, and strong leadership abilities to manage a diverse team effectively.
  • You will oversee daily operations, manage the Heart of House team, coordinate HR processes, ensure a safe environment, and support the boutique’s productivity through effective resource management.

Requirements

  • A proven track record in delivering operational excellence in a large, fast paced luxury environment
  • Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success
  • Consistent drive to support and develop team members in maximising their employability, and value to the brand
  • Highly developed leadership and people management that enables you to achieve through an expert and diverse team

Responsibilities

  • The Boutique Operations Manager will manage the day to day running of the Heart of House, ensuring that effective support is put in place for the Boutique to run at its maximum productivity.
  • The Boutique Operations Manager will make tactical and strategic decisions in support of carrying out the Company mission, providing the operational platform for their business to deliver the most beautiful experience to the client.
  • The Boutique Operations Manager will report to the Boutique Director and will act under their supervision and that of the Deputy Manager in their absence.
  • Having oversight and responsibility of the Heart of House Team – Stock, Aftersales, and Client Care – and all operational processes within the Boutique, you can support the boutique in delivering the goals of the brand.
  • Expertly utilising IT tools such as Y2, RFID, Workday, Microsoft Office, to manage all facets of our Boutique Operations ranging from stock to tills to managing grey market activity. Ensuring the smooth and efficient role out of any pilots and new apps and technology for the retail teams.
  • Managing HR tools, processes and procedures ranging from rotas to new starter onboarding and payroll to contribute towards an outstanding employee experience.
  • Ensuring the Boutique environment is flawless by being the point of contact and driver of resolutions for any maintenance issues in collaboration with CHANEL and Heathrow Maintenance Teams. To also be the point of contact for third party contract workers and site visits.
  • Providing our clients and employees a safe and welcoming environment is a key impact of this role, through monitoring closely Health and Safety and security procedures, complying with Heathrow Policies.
  • Managing Heathrow ID passes scheme; utilising background check tools in line with Data Protection Legislation to secure Airside access to all employees and subcontractors.
  • Delivering the required resources to the boutique ranging from stationery, refreshments, uniforms etc so the Boutique team can execute their daily mission seamlessly and ensuring all invoices are correct and authorised for payments.

FAQs

What is the job title for this position?

The job title is Operations Manager at CHANEL, Heathrow.

Who does the Operations Manager report to?

The Operations Manager reports to the Boutique Director and works under the supervision of the Deputy Manager in their absence.

Is this a full-time or part-time position?

This is a permanent, full-time position.

What are the main responsibilities of the Boutique Operations Manager?

The main responsibilities include managing the Heart of House team, overseeing operational processes, utilising IT tools for management, handling HR processes, ensuring a flawless boutique environment, managing Health and Safety procedures, and delivering resources to the boutique.

What specific IT tools does the Operations Manager need to utilise?

The Operations Manager needs to expertly utilise IT tools such as Y2, RFID, Workday, and Microsoft Office, among others.

What qualifications are necessary for this role?

A proven track record in delivering operational excellence in a large, fast-paced luxury environment is necessary, along with excellent communication, leadership, and people management skills.

What type of work environment will I be contributing to at CHANEL?

You will be contributing to a supportive work environment focused on delivering excellence while fostering personal and professional growth.

What kind of employee benefits does CHANEL offer?

CHANEL offers benefits including private medical insurance, pension plans, life assurance, retail discounts, mental wellbeing support, arts and culture ticket discounts, CHANEL product discounts, and an employee recognition program.

Will I have opportunities for professional growth in this role?

Yes, this role provides an environment focused on creating sustainable long-term personal and professional growth.

Does CHANEL promote an inclusive culture?

Yes, CHANEL is focused on creating an inclusive culture that nurtures personal growth and values the uniqueness of each individual.

What is expected in terms of Health and Safety responsibilities?

The Operations Manager is expected to monitor Health and Safety procedures closely and ensure compliance with Heathrow Policies to provide a safe and welcoming environment.

Is there an aspect of the role that involves managing subcontractors?

Yes, the Operations Manager will manage Third Party contract workers and site visits.

How does CHANEL encourage team development?

CHANEL encourages team development through consistent support and development opportunities aimed at maximizing team members' employability and value to the brand.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.