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Admin Support, Moor to Sea

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Torbay and South Devon NHS Foundation Trust

23d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must handle clerical duties, maintain confidentiality, communicate effectively, treat patients respectfully, admit/discharge patients, book appointments, and manage supplies independently and in a team.
  • You will handle clerical tasks, assist patients, manage appointments, maintain confidentiality, and ensure efficient communication while working independently and within a team.

Requirements

  • Undertake Ward Clerk and Reception duties.
  • Ensure that confidentiality is maintained at all times.
  • Communicate with a wide range of clients on day-to-day matters, in person, by telephone, and electronically.
  • Ensure patients are treated with courtesy, dignity, and respect, using tact and discretion as appropriate.
  • Receive all visitors in a courteous, efficient, and friendly manner.
  • Assist with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person.
  • Admit and discharge patients using the hospital systems.
  • Book appointments for MIU, Out-patients, and Imaging.
  • Request and trace notes as appropriate.
  • Distribute and redirect mail.
  • Bring any appointments during admission to the attention of the nurse looking after the patient. When booking appointments, ensure all relevant information accompanies the patient and transport is booked if required.
  • Assess and prioritise verbal, electronic, and written information.
  • Work independently and as part of a team, providing an efficient clerical service, including maintaining stock levels of general and clinical supplies using the Agresso system.
  • Use own initiative to prioritise workload, managing time effectively to meet deadlines.

Responsibilities

  • Undertake Ward Clerk and Reception duties.
  • Ensure that confidentiality is maintained at all times.
  • Communicate with a wide range of clients on day-to-day matters, in person, by telephone, and electronically.
  • Ensure patients are treated with courtesy, dignity, and respect, using tact and discretion as appropriate.
  • Receive all visitors in a courteous, efficient, and friendly manner.
  • Assist with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person.
  • Admit and discharge patients using the hospital systems.
  • Book appointments for MIU, Out-patients, and Imaging.
  • Request and trace notes as appropriate.
  • Distribute and redirect mail.
  • Bring any appointments during admission to the attention of the nurse looking after the patient. When booking appointments, ensure all relevant information accompanies the patient and transport is booked if required.
  • Assess and prioritise verbal, electronic, and written information.
  • Work independently and as part of a team, providing an efficient clerical service, including maintaining stock levels of general and clinical supplies using the Agresso system.
  • Use own initiative to prioritise workload, managing time effectively to meet deadlines.

FAQs

Is it necessary to have a driving license for this position?

Yes, being a driver with your own vehicle is essential for this role.

Where will the Admin Support team be primarily based?

The Admin Support team will be primarily based at Totnes Hospital.

What are the main responsibilities of the Admin Support role?

The main responsibilities include undertaking ward clerk and reception duties, communicating with patients and professionals, booking appointments, and ensuring confidentiality is maintained.

Will the Admin Support need to interact with patients and their families?

Yes, the Admin Support will have telephone and personal contact with patients, families, carers, and professionals involved in the patients' journey.

Are there opportunities for informal visits before applying for the position?

Yes, candidates can arrange informal visits by contacting Joanne North, the Business Manager.

What type of atmosphere can be expected at Totnes Hospital?

Totnes Hospital has a warm and welcoming atmosphere with a supportive administrative team and a focus on excellent customer service.

How does the admin team contribute to the overall environment within Moor to Sea?

The admin team takes great pride in their work, supports each other, and maintains a sense of humour, contributing to a positive working environment.

Is prior experience necessary for this position?

While specific experience requirements are not listed, prior administrative or clerical experience would be beneficial in performing the responsibilities of the role efficiently.

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Torbay and South Devon NHS Foundation Trust

Better health and care for all

Science & Healthcare
Industry
5001-10,000
Employees
1948
Founded Year

Mission & Purpose

Torbay and South Devon NHS Foundation Trust is a healthcare organisation in the UK that provides a wide range of medical and community services. This includes hospital care, community health services, adult social care, and mental health support across Torbay and South Devon. The Trust's mission is to deliver high-quality, compassionate care, ensuring patients and their families receive seamless, integrated support. Their purpose is to improve the health and well-being of the local community by offering personalised, patient-centred care.