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Admin & Waiting list Co-Ordinator

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Torbay and South Devon NHS Foundation Trust

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Exeter, +2

AI generated summary

  • You must provide high-quality admin support, manage waiting lists, ensure timely bookings, review proformas, monitor patient information, and maintain clear communication with staff regarding procedures.
  • You will manage patient bookings, ensure timely referrals, monitor waiting lists, support clinicians, and maintain accurate administrative records while ensuring patient dignity and respect.

Requirements

  • We are seeking to recruit an admin and waiting list co-ordinator based within the Dermatology team, to provide comprehensive and high quality administrative and clerical support to the department, ensuring an effective and efficient service is delivered within our cancer and surgery waiting list.
  • To ensure that patients are treated with courtesy, dignity and respect.
  • You will be responsible for a wide range of administrative duties including supporting our clinicians, doctors, nurses and admin team.
  • There may be potential that this role will become a substantive opportunity.
  • This role will be based within the Winnicott centre with duties carried out within that area. In order to develop professionally & to provide continuity of cover, it is also expected that the Dermatology admin and waiting list co-ordinator will be able to work and cover other admin duties within the admin team.
  • To ensure all USC referrals are booked in a timely manner to appropriate clinics inc. photo hubs and face to face appointments.
  • To ensure all USC proformas and minor op forms are reviewed, printed and prioritised based on lesion urgency and risk and directed to relevant clinics.
  • To ensure that all information is entered in a timely & accurate manner.
  • To manage EPIC lists daily and escalate capacity issues to Co-ordinator & staff are aware of current waiting list times.
  • To monitor waiting list and PTL information, initiating appropriate action to address problem areas to ensure that patients do not breach the Referral to Treatment (RTT) and Faster Diagnosis Standard (FDS)targets.
  • Ensuring clinics are fully booked maintaining the correct procedure times.
  • To ensure that staff have clear understanding of all procedures that effect waiting list management and advise any changes.
  • To ensure that new and follow-up patients awaiting a Minor Op appointment are partially booked in accordance with specific clinical booking rules and that patients are given sufficient notification of appointments.

Responsibilities

  • To ensure that patients are treated with courtesy, dignity and respect.
  • You will be responsible for a wide range of administrative duties including supporting our clinicians, doctors, nurses and admin team.
  • In order to develop professionally & to provide continuity of cover, it is also expected that the Dermatology admin and waiting list co-ordinator will be able to work and cover other admin duties within the admin team.
  • To ensure all USC referrals are booked in a timely manner to appropriate clinics inc. photo hubs and face to face appointments
  • To ensure all USC proformas and minor op forms are reviewed, printed and prioritised based on lesion urgency and risk and directed to relevant clinics.
  • To ensure that all information is entered in a timely & accurate manner
  • To manage EPIC lists daily and escalate capacity issues to Co-ordinator & staff are aware of current waiting list times.
  • To monitor waiting list and PTL information, initiating appropriate action to address problem areas to ensure that patients do not breach the Referral to Treatment (RTT) and Faster Diagnosis Standard (FDS)targets.
  • Ensuring clinics are fully booked maintaining the correct procedure times.
  • To ensure that staff have clear understanding of all procedures that effect waiting list management and advise any changes.
  • To ensure that new and follow-up patients awaiting a Minor Op appointment are partially booked in accordance with specific clinical booking rules and that patients are given sufficient notification of appointments.

FAQs

What are the primary responsibilities of the Admin & Waiting List Co-ordinator?

The primary responsibilities include providing comprehensive administrative support to the Dermatology team, managing USC referrals, reviewing and prioritizing proformas and minor op forms, entering information accurately, managing EPIC lists, monitoring waiting list information, and ensuring clinics are fully booked.

Where will the role be based?

The role will be based within the Winnicott Centre on the Annexe site.

Is this position temporary or permanent?

There is potential for this role to become a substantive opportunity, but currently, it is not guaranteed to be permanent.

What qualifications or experience are required for this role?

While the specific qualifications are not detailed in the job description, relevant administrative experience in a healthcare setting, strong organizational skills, and familiarity with waiting list management are beneficial.

Will there be opportunities for professional development?

Yes, the job description mentions the opportunity for professional development.

What is the structure of the Dermatology Department?

The Dermatology Department consists of Dermatology Consultants, Specialist Doctors and Nurses, Secretaries, Reception/Secretarial Assistants, a Practice Manager, and a Team Leader.

How can I inquire further about the position?

You can contact Elizabeth Blackshaw, Ops Support Manager, via email at elizabeth.blackshaw@nhs.net or by telephone at 01803656547.

Are there any specific targets that need to be monitored in this role?

Yes, the role involves monitoring the Referral to Treatment (RTT) and Faster Diagnosis Standard (FDS) targets to ensure patients do not breach these guidelines.

Will the co-ordinator be working with other departments?

Yes, the co-ordinator will support clinicians, doctors, nurses, and the admin team, and may cover other admin duties as needed.

What is expected regarding patient communication?

The co-ordinator is expected to ensure patients are treated with courtesy, dignity, and respect, and that they are given sufficient notification of appointments.

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Torbay and South Devon NHS Foundation Trust

Better health and care for all

Science & Healthcare
Industry
5001-10,000
Employees
1948
Founded Year

Mission & Purpose

Torbay and South Devon NHS Foundation Trust is a healthcare organisation in the UK that provides a wide range of medical and community services. This includes hospital care, community health services, adult social care, and mental health support across Torbay and South Devon. The Trust's mission is to deliver high-quality, compassionate care, ensuring patients and their families receive seamless, integrated support. Their purpose is to improve the health and well-being of the local community by offering personalised, patient-centred care.