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Administration Officer (AO)

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UK Ministry of Defence

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You need IT literacy (MS Office, networked systems), good keyboard skills, clerical experience, and familiarity with DMICP and DPTS user training.
  • You will manage office tasks, handle patient communications, oversee appointment scheduling, support meetings, improve admin processes, and perform data entry and analysis as needed.

Requirements

  • Information Technology (IT) literate (preferably Microsoft (MS) Office and use of networked systems.
  • Good keyboard skills.
  • General clerical/administrative experience.
  • Defence Medical Information Capability Programme (DMICP)
  • User Training Defence Patient Tracking System (DPTS) experience

Responsibilities

  • Perform general day-to-day office duties (scanning, shredding, copying etc) and monitor reception desk.
  • Must be proficient in the use of Word, Excel and have a good base understanding of IT as most tasks will be computer based.
  • Patient facing interactions and communication in-person and via telephone and email.
  • Manage appointment book and caseload to ensure efficient use of clinic time and resource.
  • Attending meetings, supporting quality improvement initiatives and regular review of admin processes and Standard Operating Procedures (SOPs) to ensure the coordinated and continued improvement of the unit’s function.
  • You will be expected to be involved in healthcare governance roles within the RRU that aid in the overall running of the unit.
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Some analytical work may also be required in the form of requests for searches and data gathering for certain projects.

FAQs

What is the location of the Administration Officer role?

The role is based at Canada House, Rawlinson Road, Aldershot, Hampshire, GU11 2EY.

What are the working hours for the Administration Officer position?

The role is part-time, offering 31 hours per week, with flexible working requests considered based on business needs.

What key responsibilities does the Administration Officer have?

The Administration Officer will support the Regional Recovery Unit command and clinical delivery team, manage patient interactions, handle correspondence, book appointments, and liaise with external agencies to facilitate patient care.

What are the essential criteria for this role?

The essential criteria include being IT literate, proficient with Microsoft Office applications, good keyboard skills, and having general clerical/administrative experience.

What desirable qualifications or experience are preferred for applicants?

Desirable criteria include experience with the Defence Medical Information Capability Programme (DMICP) and user training on the Defence Patient Tracking System (DPTS).

What type of candidates is the job broadly open to?

The job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, and certain EU nationals with settled or pre-settled status.

Is there a probation period for new employees?

Yes, all new employees joining the Ministry of Defence will be subject to a 6-month probation period from their start date.

Will candidates receive feedback after the application process?

Feedback will only be provided if candidates attend an interview or assessment.

What benefits are offered with this position?

Benefits include a Civil Service Defined Benefit Pension scheme, tailored learning and development, free parking, access to a gym, and discounts through the Defence Discount Card.

Are there any restrictions regarding outside interests for successful candidates?

Yes, successful candidates must declare any outside interests before a formal offer, as some may conflict with their MOD role.

Is there support for candidates with disabilities?

Yes, there is a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.

What security checks must successful candidates undergo?

Successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.

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UK Ministry of Defence

Official corporate LinkedIn channel for the UK Ministry of Defence.

Defence & Aerospace
Industry
1001-5000
Employees

Mission & Purpose

We protect the security, independence and interests of the United Kingdom at home and abroad. We work with our allies and partners whenever possible. Our aim is to ensure that the UK’s Armed Forces have the training, equipment and support necessary for their work, and that we keep within budget. Our priorities 2015 to 2020 are to: protect our people project our global influence promote our prosperity maintain a strategic base and integrated global support network, and manage the Department of State