Administrative Assistant

Manchester University NHS Foundation Trust

Nov 5, 2024

Applications are closed

Job
Full-time
Entry, Junior & Mid Level
People, HR & Administration
Healthcare
Manchester

Requirements

Be confident in escalating issues, complaints and capacity problems to Line Managers and comply with all Health and Safety, Infection Control and Safeguarding policies.
The post holder is required to maintain confidentiality at all times in all aspects of their work.
You will be responsible for completing and complying with Trust Mandatory Training and carrying out duties in line with Trust Standard Operating Procedures.
Professionals working in front of house functions at MREH will often be the first people our patients meet so clear communication skills, attentiveness and a calming presence are all essential attributes in these roles.
Confidence in communicating with colleagues and patients therefore is a skill that is vital to this role.

Responsibilities

The post holder will be responsible for providing a reception service and administrative support to our Outpatient Clinics held within the Eye Hospital and Emergency Eye Department.
This will include but is not exhaustive of; greeting patients and visitors attending the Outpatients and Emergency Eye departments, data entry duties, clerical duties including answering the phone and booking appointments.
Recording patients data within the system securely and accurately.
Ensuring our patients have a positive experience with us while visiting the hospital.
You will be meeting and greeting our patients from arrival at the Eye Hospital, helping them navigate around the department, booking them in for appointments, assisting patients signing up to MY MFT and ensuring they have an exceptional experience with us in the Outpatients Department.
Participation in preparations for patients attendance is critical, compiling the necessary paperwork and data required for the patient and clinic.
Answering the telephone, relaying queries and liaising with other departments where appropriate.
Inputting and collating patients data on the Trusts Electronic Patient Record System (EPR).
Confidence in communicating with colleagues and patients therefore is a skill that is vital to this role.
You will be responsible for completing and complying with Trust Mandatory Training and carrying out duties in line with Trust Standard Operating Procedures.
Be confident in escalating issues, complaints and capacity problems to Line Managers and comply with all Health and Safety, Infection Control and Safeguarding policies.
The post holder is required to maintain confidentiality at all times in all aspects of their work.

FAQs

What are the primary responsibilities of an Administrative Assistant in the NHS?

The primary responsibilities include providing a reception service, greeting patients and visitors, booking appointments, data entry, clerical duties, and ensuring a positive experience for patients in the Outpatient Clinics and Emergency Eye Department.

What skills are essential for this role?

Clear communication skills, attentiveness, and a calming presence are essential attributes for this role, along with confidence in communicating with colleagues and patients.

Is there a requirement for previous experience in healthcare administration?

While previous experience in healthcare administration is beneficial, it is not explicitly stated as a requirement. However, familiarity with administrative tasks and a healthcare environment can be advantageous.

How important is confidentiality in this role?

Maintaining confidentiality is crucial in this role; the post holder is required to uphold confidentiality at all times in all aspects of their work.

What kind of training will I have to complete?

The post holder will be required to complete Trust Mandatory Training and carry out duties in accordance with Trust Standard Operating Procedures.

Will I be involved in assisting with patient data management?

Yes, the role includes inputting and collating patient data on the Trust’s Electronic Patient Record System (EPR).

How will I communicate any issues or complaints?

You will be responsible for escalating issues, complaints, and capacity problems to Line Managers as part of your duties.

Is participation in a collaborative work environment encouraged?

Yes, collaborative working is championed at MFT, which brings together multiple hospitals and community services.

What is the work culture like at MFT?

MFT fosters a culture of inclusion and belonging, providing equal opportunities for career development that are fair, open, and transparent.

Who can I contact for further details or informal visits about the job?

You can contact Michael Crump, Assistant Directorate Manager, at michael.crump2@mft.nhs.uk or call 01612765576 for more information.

Manchester University NHS Foundation Trust

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff. We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services. We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.