FAQs
What is the job title for this position?
The job title is Administrative Officer.
Where is this position located?
This position is based at Wolverhampton Combined Court, Pipers Row, Wolverhampton, WV1 3LQ.
What are the working hours for this role?
The standard full-time working hours are 37 hours per week, although part-time, flexible, and job-sharing working patterns may be considered.
Is this role customer-facing?
Yes, this role is customer-facing and requires successful applicants to be office-based to provide services to the public.
What qualifications or skills are required for this position?
Candidates should have excellent attention to detail, good written and verbal communication skills, and the ability to provide proactive and effective support to customers. Experience in customer service, administration, and IT systems is also essential.
Does the role involve handling sensitive information?
Yes, the role involves managing digital files related to family hearings and may entail working with sensitive and challenging cases.
Are there opportunities for career development?
Yes, HM Courts & Tribunals Service offers access to learning and development to support career progression.
Can candidates apply for part-time positions?
Yes, applications for part-time positions will be considered, although the minimum hours will be 30 hours per week over five days due to the nature of the role.
Will this position provide access to a pension scheme?
Yes, this role includes a contribution towards a Civil Service Defined Benefit Pension scheme from HM Courts & Tribunals Service.
What is the salary for this position?
The salary for this position is £25,582.
Is this position open to non-UK nationals?
This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, and certain European nationals under the EU Settlement Scheme.
Are there any specific behaviour assessments during the selection process?
Yes, candidates will be assessed on behaviours such as Managing a Quality Service, Communicating and Influencing, and Delivering at Pace during the selection process.
Is the role eligible for sponsorship under the Skilled Worker visa?
No, this role is not eligible for new Skilled Worker visas according to current immigration rules.