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West London NHS Trust

6d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You should be organized, customer-focused, and experienced with SystmOne and electronic systems. Communicate professionally, support service improvements, and effectively manage administrative tasks.
  • You will manage referrals, book appointments, maintain patient records, communicate professionally, support team tasks, guide new starters, and contribute to service improvements and projects.

Requirements

  • Operational Support and Systems Coordinator
  • - Organised and enthusiastic
  • - Support a busy community service
  • - High standard of customer service
  • - Manage referrals, appointments, and electronic systems such as SystmOne (S1), ERS, and Accurx
  • - Work under the guidance of Operational Support and Systems Administrator
  • - Follow established procedures and Trust policies
  • - Complete tasks on time
  • - Maintain an effective and well-organised service
  • - Comprehensive administrative support service
  • - Maintain accurate patient records using the electronic patient database
  • - Communicate professionally with patients, carers, and staff across various services
  • - Work within standard operating procedures (SOPs) and Trust policies
  • - Use initiative to complete tasks
  • - Assist with organising and prioritising administrative tasks
  • - Support new starters with local induction processes
  • - Contribute to team working
  • - Positive and supportive member of the administrative team
  • - Maintain a professional approach
  • - Assist with service improvements
  • - Take part in team meetings or projects where appropriate
  • - Previous applicants not needed apply

Responsibilities

  • To support the administrative and clinical teams in the efficient day-to-day running of the MSK Physiotherapy service, helping to ensure services are delivered effectively and on time.
  • To provide a comprehensive administrative support service, including managing referrals, booking appointments, and maintaining accurate patient records using the electronic patient database.
  • To communicate professionally with patients, carers, and staff across primary care, secondary care, community services, social care, and voluntary organisations, always ensuring a high standard of customer service.
  • To work within standard operating procedures (SOPs) and Trust policies, using initiative to complete tasks and support the team in meeting agreed timescales.
  • To assist with organising and prioritising administrative tasks within the team to ensure work is completed efficiently.
  • To support new starters with local induction processes and day-to-day guidance as required.
  • To contribute to team working by acting as a positive and supportive member of the administrative team and always maintaining a professional approach.
  • To assist with service improvements and take part in team meetings or projects where appropriate.

FAQs

What is the job title for this position?

The job title is Operational Support and Systems Coordinator within the MSK Physiotherapy Hounslow team.

What type of team will I be joining?

You will be joining a dynamic and busy MSK Physiotherapy team dedicated to helping patients manage pain and improve overall health and wellbeing.

What are the main responsibilities of this role?

You will provide comprehensive administrative support, manage referrals, book appointments, maintain accurate patient records, and ensure efficient day-to-day operations of the MSK Physiotherapy service.

How many days of annual leave do employees receive?

Employees receive a minimum of 27 days of annual leave.

What kind of training opportunities will be provided?

A full range of training opportunities will be provided to support your professional and personal development.

Is previous experience required for this position?

The job description does not specify the need for previous experience, but it emphasizes being organised, enthusiastic, and capable of supporting a busy community service.

Who will I be working closely with in this position?

You will work closely with the wider administrative and clinical team to ensure tasks are organised and completed efficiently.

What electronic systems will I be working with?

You will be working with electronic systems such as SystmOne (S1), ERS, and Accurx.

What kind of working environment can I expect?

You can expect a professional and supportive working environment where teamwork and communication are essential.

Who can I contact for more information about the role?

You can contact Esther Namande, the Administration Manager, via email at esther.namande@nhs.net for further details or informal visits.

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West London NHS Trust

West London NHS Trust is one the most diverse providers of NHS mental and physical health care in the UK.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

West London NHS Trust provides mental health, community, and social care services across West London. The trust's mission is to deliver high-quality, compassionate care that supports mental well-being and physical health. Their purpose is to improve the lives of individuals and communities by offering comprehensive healthcare services, focusing on recovery and promoting mental health awareness. They aim to provide personalised care that respects the dignity and needs of each patient.