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ALEXANDER MCQUEEN Client Advisor (Bond Street Flagship store)

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Kering

Oct 15, 2024

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You must have fashion retail experience, strong selling skills, KPI-driven mindset, luxury product knowledge, effective communication, client-centric approach, and be adaptable in a dynamic environment.
  • You will provide exceptional client experiences, build relationships, drive sales, maintain store standards, engage with fashion trends, and comply with Company policies and procedures.

Requirements

  • You will be able to demonstrate the desired Alexander McQueen behaviours
  • Proven experience in a similar role within fashion retail companies or customer service-related field
  • Proven ability to drive and exceed individual and store KPIs
  • Possesses genuine interest in fashion and follows industry trends/news
  • Team-player mentality
  • Strong verbal and written communication skills
  • Strong selling skills and ability to overcome objections
  • Client centric approach and an entrepreneurial spirit
  • Ability to work in a fast moving and dynamic environment
  • Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
  • Ability to use digital retail tools and CRM
  • Ability to be mobile for extended periods of time

Responsibilities

  • Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
  • Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
  • Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
  • Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
  • Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
  • Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
  • Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
  • Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
  • Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
  • Follow Company grooming, accordingly with AMQ standards and policies
  • Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

FAQs

What is the primary role of the Alexander McQueen Client Advisor?

The primary role of the Alexander McQueen Client Advisor is to be a passionate brand ambassador and dedicated team player who promotes brand loyalty and transforms every client visit into a memorable luxury shopping experience.

What are the key accountabilities for this position?

Key accountabilities include providing exceptional client experiences, proactively cross-selling products, developing and maintaining client relationships, participating in clienteling initiatives, and exceeding individual financial targets.

What are the essential qualifications required for the Client Advisor position?

Candidates should have proven experience in a similar role within fashion retail or customer service, the ability to drive and exceed KPIs, a genuine interest in fashion, strong communication and selling skills, and familiarity with digital retail tools and CRM.

What type of work environment can a Client Advisor expect?

A Client Advisor can expect a fast-paced and dynamic work environment that emphasizes teamwork, collaboration, and communication among team members.

What are the working hours for this position?

The position is full-time, with specific schedule details to be discussed during the hiring process.

Is there an emphasis on personal development in this role?

Yes, there is a continual learning mindset encouraged for Client Advisors, with an emphasis on actively seeking and embracing feedback from colleagues and management.

What is the key goal of the Client Advisor related to client relationships?

The key goal is to recruit, maintain, and develop client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen client loyalty.

When is the start date for this position?

The start date for the position is scheduled for November 1, 2024.

What does the term 'client-centric approach' mean in this context?

A client-centric approach means prioritizing the client’s needs and preferences in all interactions and actions, ensuring a personalized and satisfying shopping experience.

Are there any grooming standards to adhere to for this role?

Yes, all employees are expected to follow the company grooming standards in accordance with Alexander McQueen's policies.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.