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Apple Specialist - Retail Customer Services and Sales (Seasonal)

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Apple

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must be available for flexible hours, fluent in the local language, knowledgeable about Apple products, able to personalize solutions, work in a team, and handle confidential information responsibly.
  • You will provide excellent customer service, stay informed on products, support peers, assist in various store tasks, and promote an inclusive environment while demonstrating Apple’s values.

Requirements

  • You should have availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • You should also be proficient in the local language, both written and spoken (sign language supported).
  • Demonstrate knowledge of Apple products and services.
  • Personalise solutions based on customer needs, and effectively communicate them.
  • Work in a fast-paced environment, often supporting multiple customers at the same time.
  • Work in a team environment, demonstrating shared responsibility and accountability with other team members.
  • Be curious and open to learning from others and helping each other grow.
  • Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
  • Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Responsibilities

  • Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
  • Understand and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.
  • Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services and purchase options, and assist in offering ownership opportunities.
  • Maintain accuracy and follow guidance.
  • Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
  • Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.

FAQs

What are the working hours for this position?

The working hours for this position are based on business needs and may include nights, weekends, and public holidays.

Is this position seasonal or permanent?

This position is seasonal and can offer full-time, part-time, or part-time temporary work.

What qualifications are required to apply for the Apple Specialist position?

You should have availability to work a flexible schedule, be proficient in the local language (both written and spoken), and show a willingness to learn and share knowledge about Apple products and services.

Are there any preferred qualifications for applicants?

Preferred qualifications include knowledge of Apple products and services, the ability to personalize solutions for customers, experience working in a fast-paced environment, and teamwork skills.

Will I be required to learn about third-party products?

Yes, you will be expected to learn about and deepen your understanding of both Apple products and third-party products to enhance the customer experience.

Does the job involve handling sensitive information?

Yes, you will be entrusted with sensitive or confidential information, in alignment with Apple’s core values.

Is prior experience in retail necessary for this position?

While prior retail experience can be beneficial, it is not explicitly listed as a requirement. Enthusiasm for learning and a customer-focused attitude are also highly valued.

Can I apply if I am not fluent in the local language?

No, proficiency in the local language, both written and spoken, is a requirement for this position.

What should I include in my CV when applying for this job?

You should highlight your availability, proficiency in the local language, any relevant experience, and your enthusiasm for Apple products and customer service.

How do I submit my application for this position?

You can submit your CV through the designated application process as indicated in the job description.

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Apple

Technology
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity.