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Apple Store Online, Country Manager - DE

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Apple

10d ago

  • Job
    Full-time
    Expert Level
  • Marketing
    Business, Operations & Strategy
  • London

AI generated summary

  • You need strong local payments knowledge, analytical skills, retail experience, project management abilities, and fluency in English; local languages valued. Proven consumer-focused and collaborative background required.
  • You will lead Germany's country plan, drive commercial promotions, analyze market trends, ensure excellent customer experience, and foster partnerships for growth in digital commerce.

Requirements

  • Extensive local knowledge of the payments and fulfilment landscape.
  • Ability to analyse competitive offerings from both a commercial and customer experience perspective.
  • Strong knowledge of retail business functions and levers, including the ability to interpret and activate business insight.
  • Proven experience delivering best-in-class, customer-focused experiences in market.
  • A collaborative working style, with a demonstrable track record of contributing within and across functions. Comfortable navigating complex organisations and dealing with ambiguity.
  • Excellent analytical and reporting skills.
  • Experience developing consumer-focused offerings, leveraging key internal and external partners.
  • Experience with budget development for both operational (Opex) and capital (Capex) requirements.
  • Excellent time management and project management skills.
  • Excellent communication and presentation skills.
  • Fluent in English, with local languages valued.

Responsibilities

  • Lead the development and execution of the Germany country plan — own the creation and coordinate the delivery of priority workstreams.
  • Support the development of Germany commercial promotions — develop the promotion proposal, work with Finance and Commercial Programs to build the business case, and lead through commercial leadership forums in partnership with the Regional Promo lead.
  • Deeply understand commercial performance across both route to market (RTM) channels — identify key performance drivers, opportunity areas, and growth levers; represent Germany's performance in the Worldwide Business Review (WBR).
  • Develop deep commercial expertise on the needs of the German market — work with Commercial Programs, Apple Financial Services (AFS), channel, and external partners to understand what capabilities and experiences are required to drive Apple Retail growth.
  • Provide day-to-day performance metrics, along with qualitative and quantitative feedback and recommended action plans for relevant stakeholders.
  • Monitor and analyse German commercial trends; assess threats and opportunities from the market and the business.
  • Drive growth plans to address challenges and opportunities in Germany's digital commerce landscape, and clearly communicate requirements to senior and executive leadership.
  • Build cross-functional support to deliver plans and measure success.
  • Develop strong connections across Retail and broader business functions.
  • Develop and execute commercial strategy and country-level plans aligned with EMEIA objectives.
  • Oversee retail performance across online and in-store channels, ensuring a consistently excellent customer experience.
  • Lead financing, payments, and trade-in programmes; manage internal and external partnerships.
  • Analyse market trends and business performance to provide actionable insights and recommendations.
  • Identify and develop partnership and expansion opportunities to drive growth.
  • Drive programme enhancements and market-entry initiatives based on local market needs.

FAQs

What is the primary responsibility of the Country Manager for the Apple Store Online in Germany?

The primary responsibility is to lead the development and execution of the Germany country plan, ensuring a magical digital experience for customers shopping online.

What qualifications are required for the Country Manager role?

Extensive local knowledge of the payments and fulfillment landscape, strong analytical skills, and proven experience in delivering customer-focused experiences are required.

Is collaboration a key component of the role?

Yes, a collaborative working style with a track record of contributing across functions is essential for this position.

Will the Country Manager have to analyze market trends?

Yes, the role involves monitoring and analyzing German commercial trends to assess market threats and opportunities.

Are English and local language skills important for this position?

Yes, fluency in English is required, and knowledge of local languages is valued.

How will success be measured in this role?

Success will be measured through the execution of commercial strategies, performance metrics, and the ability to drive growth plans effectively.

Does the role involve overseeing retail performance?

Yes, the Country Manager will oversee retail performance across online and in-store channels to ensure a consistent and excellent customer experience.

What is the significance of partnerships in this role?

Developing and managing internal and external partnerships is crucial for driving growth and enhancing programs related to financing, payments, and trade-ins.

Will the Country Manager need to manage budgets?

Yes, experience with budget development for both operational (Opex) and capital (Capex) requirements is preferred.

Is experience navigating complex organizations a requirement?

Yes, the role requires comfort in navigating complex organizations and dealing with ambiguity.

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Apple

Technology
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity.