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Assistant Manager, Harrods Ready to Wear

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CHANEL

Today

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You need boutique management experience, strong leadership, strategic thinking, excellent communication, client service skills, and a deep understanding of fashion and luxury trends.
  • You will lead floor management, coach Team Managers, drive team engagement, analyze performance, enhance client service, and ensure compliance with company policies while fostering talent development.

Requirements

  • Proven boutique management or supervisory experience, gained either internally or within the luxury goods sector.
  • Strong and credible leadership capability, with the ability to engage, motivate and develop teams.
  • Demonstrated strategic thinking and analytical skills, with the ability to translate insight into action.
  • Excellent communication skills, with a natural ability to build trusted and effective relationships.
  • A refined sense of client service, combined with initiative, commercial creativity and strong fashion sensitivity.
  • A deep understanding of fashion, trends and the luxury market.

Responsibilities

  • Lead floor management through the developing Team Managers, to ensure each team consistently delivers the CHANEL experience to every client, while actively supporting all aspects of people management and HR best practice.
  • Provide ongoing coaching and guidance to Team Managers, identifying individual development, training, and ER (Employee Relations) needs for both them and their teams. Support the creation and implementation of tailored action and development plans that include ER skill-building.
  • Identify, recruit and develop talent, partnering closely with HR and the Boutique Director to build and maintain robust succession plans.
  • Translate strategic direction and business priorities into clear, measurable and individual objectives.
  • Contribute to the creation of SMART objectives for the department, cascading these into individual goals and actively monitoring, assessing and managing performance to ensure delivery.
  • Partner with the Boutique Director to drive team engagement and commercial performance by fostering a positive, inclusive and empowering working environment.
  • Develop the ER capabilities of Team Managers through mentoring, training, and real time coaching, ensuring they are confident and capable in addressing people management issues and developing and engaging their teams.
  • Build strong internal networks across CHANEL to share best practice and maintain alignment.
  • Act as a key ambassador of the Boutique Director and Head Office, clearly communicating strategic vision, targets, initiatives and projects while ensuring the team consistently embodies CHANEL Values and Behaviours.
  • Support the Boutique Director in leading and developing the store’s business through a deep, strategic understanding of performance, drivers and key stakeholders.
  • Champion a client‑centric culture, embedding a consistently high standard of service and a refined luxury mindset across the boutique.
  • Partner closely with the CRM team to identify client development opportunities and best practices, and support the training and development of Team Managers and team members in this area.
  • Maximise the potential of all product categories within the boutique by leveraging available support functions, including Visual Merchandising, Training, Clientelling, Events and HR, while fostering strong cross‑category synergies.
  • Act as a voice of the boutique by analysing business performance and local market dynamics, making informed recommendations and proposing relevant actions.
  • Maintain a strong awareness of the competitive landscape, market trends and evolving client expectations to ensure continued commercial relevance and excellence.
  • Ensure all company policies, operational standards and procedures are clearly communicated, fully understood and consistently implemented, proactively identifying opportunities for continuous improvement.
  • Take shared accountability with Store Support for the effective management of health and safety within the boutique, ensuring a safe and compliant environment for clients and employees at all times.
  • Partner closely with the HR team to support and execute required people‑related actions in line with company policies and best practice.

FAQs

What is the primary role of the Assistant Manager at CHANEL?

The primary role of the Assistant Manager is to uphold the excellence of the boutique, support team leadership, drive commercial performance, and deliver a refined and personalized client experience.

What qualifications are needed for the Assistant Manager position?

Candidates should have proven boutique management or supervisory experience, strong leadership capability, strategic thinking and analytical skills, excellent communication skills, and a deep understanding of fashion and the luxury market.

What kind of team engagement strategies are expected from the Assistant Manager?

The Assistant Manager is expected to foster a positive, inclusive and empowering working environment, ensuring effective team engagement and commercial performance through coaching, mentoring, and ongoing support.

How does the Assistant Manager contribute to client development?

The Assistant Manager champions a client-centric culture, partners closely with the CRM team to identify opportunities, and trains Team Managers and team members in client development best practices.

What operational responsibilities does the Assistant Manager have?

The Assistant Manager is responsible for ensuring company policies and operational standards are communicated and implemented, managing health and safety, and collaborating with HR to execute required people-related actions.

How does the Assistant Manager support employees' personal and professional growth?

The Assistant Manager supports employees' growth by providing ongoing coaching, identifying training needs, developing tailored action plans, and building robust succession plans in collaboration with HR.

What kind of environment does the Assistant Manager thrive in?

The Assistant Manager thrives in a highly collaborative, fast-paced, and dynamic environment, focused on leading, developing, and inspiring team members.

Are there benefits associated with the Assistant Manager role?

Yes, benefits include private medical insurance, pension, life assurance, lifestyle discounts, employee assistance programs, and employee recognition initiatives.

What role does the Assistant Manager play in CHANEL’s sustainability initiatives?

The Assistant Manager actively contributes to CHANEL's sustainability journey by collaborating with the team to transform business practices and leaving a positive impact on people and the planet.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.