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BALENCIAGA Sales & Client Advisor

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Kering

Nov 6, 2024

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Barcelona
  • Quick Apply

AI generated summary

  • You must have prior sales and customer service experience, thrive in high-pressure environments, communicate effectively in English and Spanish, and be a strong team player.
  • You will provide excellent customer service, maintain product knowledge, manage stock and presentation, resolve complaints, meet sales targets, ensure adherence to procedures, and uphold company standards.

Requirements

  • Previous experience in a similar role
  • Experience in a customer service role with face-to-face customer contact
  • Ability to adapt to frequent change and a high-pressure environment
  • Ability to initiate contact and communication
  • Motivated by being a team player with a common goal
  • Excellent communication and interpersonal skills with the ability to build and maintain relationships
  • A strong team player and considerate of colleagues
  • Ability to speak fluently Spanish and English. A third language is highly advantageous.

Responsibilities

  • To develop and maintain good product knowledge and provide excellent customer service
  • An understanding of current products, trends and collections and ensuring that customers are informed and aware
  • To replenish stock and maintain high standards of merchandise and product presentation
  • Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company
  • Keep up to date with customer requirements and operating procedures
  • Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met
  • To ensure that all procedures and policies are understood. To carry out work according to those standards.
  • Personal appearance and presentation must be strictly in line with company standards
  • Adheres to Security and Health and Safety regulations
  • Opening & closing the Store according to the needs of the business, in line with Company security rules
  • To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

FAQs

What are the key responsibilities of a Sales & Client Advisor at Balenciaga?

The key responsibilities include developing product knowledge, providing excellent customer service, maintaining high standards of merchandise presentation, handling customer complaints, meeting sales targets, and adhering to company policies and procedures.

Is fluency in a second language required for this position?

Yes, the ability to speak fluently in both Spanish and English is required, and a third language is highly advantageous.

What prior experience is necessary for applying to this role?

Previous experience in a similar customer service role with face-to-face customer contact is necessary for this position.

What is the schedule for the Sales & Client Advisor position?

The schedule for this position is full time.

What type of environment can I expect while working at Balenciaga?

You can expect a dynamic and high-pressure environment that values teamwork and encourages personal and professional development.

What commitment does Balenciaga have towards diversity?

Balenciaga is committed to fostering a diverse workforce and welcomes applications from individuals of all backgrounds. They believe diversity enriches the workplace and the client experience.

Will I receive training and development opportunities in this role?

Yes, Balenciaga is committed to supporting professional development and offers opportunities to learn and grow within the company.

What is the start date for this position?

The start date for this position is November 25, 2024.

What is the main goal of a Sales & Client Advisor?

The main goal is to enhance the in-store customer experience through outstanding service, which in turn drives sales and business growth.

How does Balenciaga ensure the safety of its employees?

Employees are expected to adhere to Security and Health and Safety regulations as part of their responsibilities.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.