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Business Administration Team Leader -INTERNAL

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Aneurin Bevan University Health Board

Dec 12

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy

AI generated summary

  • You must have GCSE A-C in Maths & English, NVQ level 4 in Business Admin, ILM level 3, extensive admin experience, strong Microsoft 365 skills, and people management experience.
  • You will lead office staff, implement SOPs, ensure compliance, manage finance processes, train staff, support management, handle queries, maintain records, and drive service improvements.

Requirements

  • Maths & English GCSE A-C grade or equivalent
  • NVQ level 4 Business Administration or equivalent knowledge and experience
  • ILM level 3 or equivalent knowledge and experience
  • In depth knowledge of general offices processes i.e., full understanding of standing financial procedures and associated policies
  • Proven ability to work within an administration role undertaking a range of tasks
  • In depth knowledge of Microsoft 365
  • Excellent IT skills
  • Evidence of Continuing Professional Development
  • ECDL or equivalent certificate
  • Ability to adhere to Policy & Procedures
  • Experience of managing staff
  • Experience of working in a busy and challenging environment
  • Proven extensive administration experience
  • Experience of working in a customer focussed environment, dealing with confidential issues and working to deadlines
  • Substantial experience of using Microsoft 365, including Outlook, Excel and Word
  • Experience of creating successful working relationships
  • Accurate attention to detail
  • Ability to manage competing priorities
  • Excellent Microsoft Office skills, in particular experience of Windows, excel, Access etc
  • Excellent telephone, interpersonal and communication skills
  • Able to work on own initiative
  • Ability to work effectively with both management with a positive attitude and willingness to take responsibility
  • Knowledge of working in multi-disciplinary environments
  • Proficient IT skills
  • Able to work under pressure and to deadlines
  • Flexible approach to working
  • Commitment to personal development and others
  • Ability to motivate self, staff and teams
  • Ability to lead by example
  • Excellent communication skills (written, verbal and electronically)
  • Ability to engage positively, sensitively and diplomatically with staff, patients and visitors
  • Follow & implement standard operating procedures
  • Issue work instructions to staff
  • Ability to prioritise own tasks and that of the team
  • Self-motivated
  • Have a flexible approach to changes in workload/duties/priorities
  • Ability to travel between sites
  • Able to work to a high standard
  • Act in a polite & respectful manner
  • Aware of security and confidentiality
  • Excellent interpersonal skills
  • Able to work to timescales
  • Able to apply creative thought to develop effective solutions
  • Apply constructive approach to problem solving
  • Adaptable and flexible due to the changing needs of service/team
  • Excellent team skills
  • Exercise judgement when dealing with information and enquiries, always maintaining confidentiality
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
  • Ability to travel between Health Board sites

Responsibilities

  • Lead and manage general office and reception staff across multiple sites.
  • Develop and implement SOPs for administrative and financial tasks.
  • Ensure compliance with Health Board policies and financial procedures.
  • Oversee cash handling, deposits, and recharge processes.
  • Provide training, support, and supervision to staff.
  • Provide administrative support to the Operational Management teams.
  • Handle queries and complaints with professionalism and sensitivity.
  • Maintain accurate records and use Health Board systems effectively.
  • Support service improvement initiatives and team development.

FAQs

Who can apply for the Business Administration Team Leader position?

This position is open exclusively to staff currently employed by Aneurin Bevan University Health Board.

Can I submit my application in Welsh?

Yes, applicants are encouraged to submit applications in Welsh, and those submitted in Welsh will not be treated less favourably than those made in English.

What qualifications are required for this position?

Applicants must have Maths and English GCSE A-C grade or equivalent, NVQ level 4 in Business Administration or equivalent knowledge and experience, and ILM level 3 or equivalent knowledge and experience.

What kind of experience is necessary for this role?

Essential experience includes managing staff, working in a busy environment, extensive administration experience, and working in a customer-focused environment while handling confidential issues.

What are the main duties of the Business Administration Team Leader?

The main duties include leading and managing office and reception staff, developing and implementing standard operating procedures, ensuring compliance with policies, overseeing financial tasks, and providing administrative support to operational management teams.

How does the Health Board support staff development?

The Health Board offers extensive training and development opportunities, including paid mandatory training, in-house programmes, and opportunities to complete recognized qualifications.

Is there a flexible working policy?

Yes, Aneurin Bevan University Health Board supports flexible working to promote a healthy work-life balance.

What skills are essential for this position?

Essential skills include strong attention to detail, excellent Microsoft Office skills, effective communication skills, and the ability to manage competing priorities.

Will I need to travel between sites?

Yes, the role requires the ability to travel between Health Board sites.

How will I be notified if I'm shortlisted for an interview?

You will be contacted via the email account you used to apply for the position, so it’s important to check your email regularly.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers