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Business Analyst

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University of Michigan

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Data
    Business, Operations & Strategy
  • Ann Arbor

AI generated summary

  • You need a bachelor's in a related field, strong analytical and communication skills, proficiency in data tools, and experience with process improvement, documentation, and reporting.
  • You will gather and translate business requirements, analyze processes, improve operations, monitor KPIs, create reports, and support training for software use while collaborating with teams and stakeholders.

Requirements

  • * Bachelor's degree in business, finance, data analytics or a related field.
  • * Strong analytical skills with the ability to interpret data and generate insight.
  • * Proficiency in data analysis tools and techniques.
  • * Proficiency in Microsoft Office and the ability to learn additional programs as needed.
  • * Excellent communication and interpersonal skills to facilitate cross-functional collaboration.
  • * Detail-oriented with strong problem-solving and critical-thinking abilities.
  • * Demonstrated ability to create dashboards and KPI reporting.
  • * Excellent attention to detail and time-management.
  • * Knowledge of business process improvement methodologies (e.g., Lean, Six Sigma).
  • * Experience with business process modelling and documentation tools (e.g., Lucid chart, Visio).
  • * Experience with data analysis and visualization tools (e.g., Business Objects, Power BI).
  • * Experience with user acceptance testing and business process testing.
  • * Experience writing requirement documentation, such as use cases, business requirements, and functional requirements.

Responsibilities

  • Collaborate between business and technical teams, both internally and externally; gather and translate complex business requirements and user expectations into objectives, use cases, and functional and nonfunctional requirements. Support user acceptance testing (UAT) and business process testing; ensure test scenarios are documented and tested; evaluate and implement, when necessary, user-journey and process-improvement recommendations from both staff and stakeholders.
  • Analyze existing business processes and as needed, support the development of new processes; validate functional and nonfunctional business requirements; prioritize user experience needs; and identify opportunities for operational improvements.
  • Apply continuous business improvement techniques and models using business intelligence tools to enhance organizational data visualization and reporting capabilities. Recommend and execute activities to support business changes, quality assurance, and process improvements.
  • Develop and maintain organizational reporting, monitor key performance indicators (KPIs) across all areas of the business; use data visualization tools and data-informed decision making to present and report clearly and concisely to key stakeholders.
  • Collaborate with subject matter experts for software and SaaS platforms to support the design and delivery of successful training materials, thus ensuring staff can effectively utilize system functionality to support business activities.
  • Other contributions commensurate with level and experience as required.

FAQs

Do we support remote work?

Yes, this position may be eligible for remote and/or flexible work opportunities at the discretion of the hiring department.

What is the application requirement for this position?

A cover letter is required for consideration and should be attached as the first page of your resume, addressing specific interest in the position and outlining relevant skills and experience.

What are the required qualifications for this position?

The required qualifications include a Bachelor's degree in business, finance, data analytics, or a related field, strong analytical skills, proficiency in data analysis tools, excellent communication skills, and experience with dashboards, KPI reporting, and business process modeling.

Is there a preference for Master's degree applicants?

Yes, a Master's degree in business, finance, data analytics, or a related field is listed as a desired qualification.

What tools and methodologies should candidates be familiar with?

Candidates should be familiar with business process improvement methodologies (e.g., Lean, Six Sigma), data analysis and visualization tools (e.g., Business Objects, Power BI), and business process modeling and documentation tools (e.g., Lucidchart, Visio).

What type of experience is preferred for this position?

Preferred experience includes supporting project managers, working on surveys, focus groups, stakeholder interviews, and knowledge of CRM platforms like Microsoft Dynamics or Salesforce.

Where is this position located?

This position is located at the Michigan Language Assessment office in Ann Arbor, MI.

What is the employer's stance on equal employment opportunities?

The University of Michigan is an equal employment opportunity employer.

What is the application deadline for this position?

Job openings are posted for a minimum of seven calendar days, with the review and selection process potentially beginning as early as the eighth day after posting.

Will there be any visa sponsorship provided for applicants?

No, applicants will not be sponsored for work visas; authorization to work in the U.S. is a precondition of employment.

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University of Michigan

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Mission & Purpose

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.