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Business Program Manager

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Microsoft

Sep 14, 2024

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Dublin

Requirements

  • Qualifications
  • Bachelor's Degree in Business, Operations, Finance or related field AND extensive work experience in program management, process management, process improvement OR equivalent experience.
  • In depth knowledge of Dynamics365, PowerApps, Azure Services, AI / Copilot OR Master's Degree in Computer Science, Management Information Systems, Engineering, or related field AND experience in Engineering, Operations, Project Management, or Programming OR equivalent experience.

Responsibilities

  • - Builds cross-team coordination and community of business and engineers to address increasingly complex challenges and opportunities in the areas of business and technology integrations, and to deliver Business Programs.
  • - Garners support with internal stakeholders for solution vision, strategy, and roadmap to gain buy in and alignment.
  • - Engages with stakeholders to clarify requirements for an increasingly complex, high-impact solution, work through evolving needs and experiences, discuss scenarios, and communicate successful features and user stories.
  • - Begins to advocate and solicit input from others regarding priorities, deliverables, resources, and dependencies to deliver expected outcomes.
  • - Develops the vision, strategy, and experience of an increasingly complex, high-impact solution area for a domain area (e.g., D365, Power Platforms, CoPilot, AI Solutions, etc.).
  • - Aligns Business Programs with overall business strategic objectives.
  • - Define, design, and collaborate with engineering to build complex GenAI and Copilot solutions addressing diverse issues in manual processing centers.
  • - Understands and translates the complex opportunity areas and problem statements into business requirements for all engineering teams working on the solution(s).
  • - Helps to translate the customer requirements to technical terms for the engineering team(s).
  • - Partners with Engineering Teams to design roadmap(s) for complex solution area(s) and develop business and functional requirements.
  • - Understands and incorporates technical and business needs to the development of roadmap for solution area(s).
  • - Defines the features and functionality of increasingly complex, high-impact solution areas for internal Microsoft products and tools, and/or configures the design features of an increasingly complex, high-impact solution.
  • - Understands and prioritizes complex problems and solution areas.
  • - Identifies transformational opportunities, privacy/compliance concerns, or improved agent productivity experiences that will support achievement of business goals.
  • - Collaborates with internal stakeholders and customers to validate priorities and participates in prioritization decision making to deliver solutions in a timely manner.
  • - Defines success criteria and performance metrics for an increasingly complex, high-impact solution.
  • - Deeply understands operational and performance key performance indicators (KPIs), objectives and key results (OKRs), and success measures (e.g., adoption percentage, engagement) for improving solutions.
  • - Partners with the Engineering Team to deliver increasingly complex, high-impact solution areas and minimize variance between estimates and actual project outcomes.
  • - Seeks ways to leverage Business execution enhancements across multiple customers, stakeholders, and personas.
  • - Conducts user acceptance testing and/or focus groups to determine the end-user experience and needs.
  • - Helps mature the increasingly complex, high-impact solution after the solution is live by addressing customer concerns with thought leadership that may result in new intake.
  • - Utilizes success metrics to evaluate the performance of the technical solution.
  • - Engages in customer support to gather feedback by reviewing Voice of Customers (VoC) tools that informs performance of the solution.
  • - Develops a pathway to resolve any issues.
  • - Evaluates the performance of the Business Programs in achieving the overall business strategic objectives.
  • - Demonstrates a deep expertise in technology landscape and business operations to ensure technical and business solutions are in congruent and connected to provide the right business value.
  • - Supports proof of concepts (POCs) to evaluate technology fits for customer needs by staying up to date with existing and emerging technologies.
  • - Provides thought leadership for Generative AI (GenAI) and Copilot initiatives that is crucial for driving innovation and strategic direction.
  • - This role will focus on developing a clear vision, leading innovation, collaborating with teams, promoting adoption, and ensuring ethical use of GenAI and Copilot technologies.
  • - Provides trusted voice at the decision-making table for both business and technical teams.
  • - Identifies challenges and opportunities with an in-depth understanding of the business, technology, and solution delivery.
  • - Advocates for decisions that make the best use of resources to achieve overall business strategic objectives.
  • - Prepares business users for change due to implementation of new Business Programs.
  • - Implements and monitors changes/adoptions.
  • - Partners across teams to engage and prepare internal audiences and evaluates results of the changes/adoptions.
  • - Facilitates information sharing of change through various tools and employee platforms.
  • - Tracks, coordinates, and communicates end-to-end project schedules for solution area(s).
  • - Holds stakeholders accountable for following the schedule.
  • - Tracks work, dependencies, and resources against project schedules to enable cohesive, connected user scenarios and utilizes finite resources to accomplish goals.
  • - Embody our culture and values.

FAQs

What is the primary role of a Business Program Manager at Microsoft?

The primary role of a Business Program Manager at Microsoft is to oversee existing applications and build new versions of the "processing factory" using cutting-edge technology, leading the design, development, and implementation of system initiatives and programs while ensuring customer satisfaction and evaluating cost/benefit impacts.

What kind of collaboration is expected in this role?

The Business Program Manager is expected to build cross-team coordination and a community among business and engineering teams to address complex challenges, garner support from internal stakeholders, clarify requirements, and advocate for priorities and deliverables.

What qualifications are required for this position?

The position requires a Bachelor's Degree in Business, Operations, Finance, or a related field, along with extensive experience in program management, process management, or process improvement, or equivalent experience.

Are there preferred qualifications for this role?

Yes, preferred qualifications include in-depth knowledge of Dynamics365, PowerApps, Azure Services, AI, or Copilot, along with a Master's Degree in Computer Science, Management Information Systems, Engineering, or a related field, and experience in Engineering, Operations, Project Management, or Programming.

What is the expected work environment for a Business Program Manager?

The work environment is complex and diverse, requiring effective communication, organizational, and people management skills while operating within a global organization across the Americas, Europe, and Asia.

How does the Business Program Manager ensure successful solution delivery?

The Business Program Manager partners with the Engineering Team to deliver high-impact solutions, conducts user acceptance testing, uses success metrics to evaluate performance, and engages in customer support to gather feedback for improvement.

What kind of technologies is the Business Program Manager expected to work with?

The Business Program Manager is expected to work with technologies like Copilot, generative artificial intelligence (GenAI), Dynamics365, Power Platforms, and Azure Services.

Is there an emphasis on diversity and inclusion at Microsoft?

Yes, Microsoft emphasizes creating a culture of inclusion, where every employee can thrive, and values respect, integrity, and accountability as part of its mission to empower every person and organization on the planet.

What kind of career growth opportunities are available for this position?

The position offers unique opportunities to work on interesting global projects, participate in talent development, and receive recognition and rewards for great work within an environment that values diversity and innovation.

How does Microsoft support employees with disabilities during the application process?

Microsoft provides assistance and reasonable accommodations for applicants with disabilities during the application process, in accordance with applicable laws.

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Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.