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Business Support Administrator - St Cadocs Hospital

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Aneurin Bevan University Health Board

6d ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Facilities Management
  • Newport

AI generated summary

  • You need strong admin skills, experience in NHS, knowledge of Microsoft 365, good numeracy, attention to detail, and flexibility. Welsh skills are a plus.
  • You will greet and assist patients, manage appointments, handle inquiries, provide admin support, process cash and patient property, and maintain service quality and records.

Requirements

  • Good general level of education Maths & English A-C
  • Knowledge of administrative systems, clerical/office procedures, data input acquired through on-the-job training
  • Computer literate
  • Good keyboard skills
  • Knowledge of Microsoft 365
  • Knowledge of financial Standard operating procedures
  • Knowledge of Health Board systems such as clinical workstation
  • ECDL
  • Experience of working in an NHS organisation
  • Experience using Microsoft 365
  • Customer service experience
  • Experience of working in Administration function
  • Methodical approach to work
  • Good numeracy skills
  • Good organisational skills
  • Attention to detail
  • Ability to interact with other disciplines
  • Ability to work under pressure
  • Desire to learn and develop in the role
  • Able to work on own initiative
  • Ability to prioritise own tasks
  • Team Player
  • Excellent interpersonal skills
  • Flexible to the needs of the service
  • Able to work to timescales
  • Commitment to achieving quality standard of work
  • Aware of security and confidentiality
  • Follow & implement standard operating procedures
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Responsibilities

  • In this role, you will:
  • Welcome, direct and support patients, visitors and staff in a professional and friendly manner.
  • Use Health Board systems to check patients in, issue follow‑up appointments, and print outcome letters.
  • Handle telephone and face‑to‑face enquiries, providing accurate information or redirecting as appropriate.
  • Use Microsoft packages such as outlook, word and excel to input and update information.
  • Provide general administrative support including photocopying, scanning, filing and daily record‑keeping.
  • Manage incoming and outgoing mail, ensuring correct franking, sorting and distribution.
  • Maintain room booking diaries and support use of ESR, Health Roster, Datix and other internal systems.
  • Support new staff through on the‑job training.
  • Undertake daily cash handling tasks including counting, recording and securing monies following Standard Operating Procedures.
  • Collect, reconcile and bank retail takings and petty cash.
  • Manage patient property, including secure storage of valuables and processing petty cash reimbursements.
  • Complete cash and deposit sheets and liaise with the ABUHB Treasury team.
  • Report maintenance issues to Estates or contractors.
  • Ensure keys, lost property and patient items are securely recorded and managed.
  • Support service improvements by contributing ideas and helping implement changes.
  • Take an active role in maintaining a high‑quality, patient‑focused service.

FAQs

What are the working hours for the Business Support Administrator position?

The working hours are 19.5 per week, specifically from 11:00 am to 2:00 pm on Monday, Tuesday, Wednesday, and Friday, and from 8:30 am to 4:30 pm on Thursday.

Is there an opportunity for flexible working?

Yes, Aneurin Bevan University Health Board supports flexible working arrangements.

Are there any specific qualifications required for this role?

Yes, a good general level of education in Maths and English (A-C) is required, along with knowledge of administrative systems and clerical procedures.

What experience is essential for the position?

Essential experience includes working in an NHS organization, using Microsoft 365, and having customer service experience.

Are there any desirable qualifications for applicants?

Yes, desirable qualifications include knowledge of financial standard operating procedures, experience in an administration function, and an ECDL qualification.

What kind of skills are needed for this role?

Essential skills include a methodical approach to work, good numeracy and organizational skills, attention to detail, and excellent interpersonal skills.

Can I apply in Welsh?

Yes, you are encouraged to apply in Welsh, and any application submitted in Welsh will not be treated less favourably than those made in English.

What types of support are available for applicants with disabilities or neurodiverse candidates?

Applicants are encouraged to discuss any adjustments they may require directly with the recruiting manager, and reasonable adjustments or support needed will be pleased to be discussed and provided.

How will successful applicants be notified?

Successful applicants will receive their conditional offer of appointment and information pack via the email account they used to apply for the position.

Is prior knowledge of Health Board systems required?

While it is not essential, knowledge of Health Board systems such as the clinical workstation is considered desirable.

What is the process for handling incoming and outgoing mail?

In this role, you will manage incoming and outgoing mail, ensuring correct franking, sorting, and distribution as part of your administrative responsibilities.

Is there a possibility for career advancement within the organization?

Yes, the Aneurin Bevan University Health Board offers extensive training and development opportunities, including recognized qualifications and professional career pathways.

Are there any specific cash handling responsibilities in this role?

Yes, responsibilities include counting, recording, and securing monies following Standard Operating Procedures, as well as managing patient property and processing petty cash reimbursements.

What qualities should a candidate possess to succeed in this position?

A successful candidate should demonstrate a commitment to quality, ability to work under pressure, team collaboration, flexibility, and a desire to learn and develop within the role.

Will my application be considered if I apply after the vacancy has closed?

The Health Board reserves the right to close the vacancy at any time, so early applications are encouraged to ensure consideration for the post.

Are Welsh Language Skills mandatory for this position?

No, Welsh Language Skills are not mandatory but are considered desirable, with levels 1 to 5 in understanding, speaking, reading, and writing in Welsh seen as beneficial.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers