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CAMHS Receptionist/Administrator

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South London and Maudsley NHS Foundation Trust

29d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You must provide reception/admin support, excel in Microsoft Office, be IT-savvy, eager to learn, and meet the essential criteria in the job specification. A DBS check is necessary.
  • You will manage reception duties, handle calls and enquiries, maintain the reception area, update patient records, allocate rooms, assist with admin tasks, and provide coverage as needed.

Requirements

  • We are looking for a person able to provide comprehensive reception and administrative support to a multi-disciplinary team.
  • You would be required to demonstrate sound knowledge of Microsoft Office programmes including Outlook, Word, Excel and Planner.
  • The post holder will be comfortable with IT and be keen to learn new software packages and processes.
  • The successful candidate will need to meet all the Essential Criteria as detailed in the job description person specification.
  • The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.

Responsibilities

  • To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate.
  • Taking clear, concise messages and dealing with general enquiries, where appropriate.
  • To maintain the reception area, eg. replenishing leaflets etc.
  • Overseeing the signing-in procedure for families and visitors on arrival.
  • To allocate clinic rooms in relation to patient appointments.
  • To update the Trust patient database system, ie. contact details, outcome of appointments etc.
  • To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales, and manage multiple tasks within the working day whilst maintaining quality standards.
  • To provide a professional and confidential reception / administration service, to include audio / copy tying; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post.
  • To provide cover for colleagues, as required, within CAMHS sites.
  • Assist teams with the development of patient information and team leaflets.

FAQs

What are the main responsibilities of the CAMHS Receptionist/Administrator role?

The main responsibilities include providing reception duties, assisting families and visitors, managing calls, updating patient databases, performing administrative tasks such as proof reading and photocopying, and maintaining the reception area.

Is prior experience in a similar role required for this position?

The job description does not explicitly state that prior experience is required, but meeting the essential criteria outlined in the person specification is necessary.

What software skills are necessary for this position?

Proficiency in Microsoft Office programs including Outlook, Word, Excel, and Planner is required. The candidate should also be comfortable with IT and willing to learn new software packages.

What is the working environment like for this position?

The working environment involves being part of a multi-disciplinary team within a CAMHS site, requiring the ability to adapt and maintain high service standards while managing various tasks.

Are there opportunities for career development?

Yes, there are numerous opportunities for career development, including mentoring, coaching, and participation in various talent programmes.

What benefits are offered to staff in this role?

Benefits include a generous pay, pension and leave package, flexible working options, career development opportunities, NHS discounts, counselling services, and keyworker housing, among others.

Is there a requirement for a background check before employment?

Yes, the successful candidate will need to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.

Who should I contact for more information about the role?

For further details or informal visits, you can contact Kareena Elliott, the Business Manager, at Kareena.Elliott@slam.nhs.uk or by telephone at 07815491207.

Is the working schedule flexible?

Yes, the role supports a range of flexible working options, including part-time working and job sharing.

What measures are in place to support employee wellbeing?

The organization offers various wellbeing events, counselling services, and long service awards, along with other benefits aimed at supporting employee health and wellbeing.

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South London and Maudsley NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
1247
Founded Year

Mission & Purpose

South London and Maudsley NHS Foundation Trust (SLaM) provides comprehensive mental health and community care services across South London. Their mission is to improve mental health and well-being by delivering high-quality, evidence-based care to those in need. The Trust aims to enhance the lives of individuals through compassionate treatment, research, and community support, ensuring access to effective and innovative mental health services.