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  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • London
    Remote

AI generated summary

  • You should have experience supporting patients with complex needs, a solid understanding of cancer, advanced communication skills, and NHS experience is a plus but not essential.
  • You will coordinate patient care, facilitate communication between patients and GPs, provide support and guidance, ensure timely appointment notifications, and signpost additional services.

Requirements

  • The ideal candidate will have experience of working with or supporting patients or clients with complex holistic needs
  • a good understanding of cancer
  • advanced communication skills
  • Previous NHS experience would be an advantage but not essential

Responsibilities

  • To coordinate timely care for patients from referral throughout their treatment
  • To provide a ‘touch point’ for patients and GPs with the hospital to ensure two-way communication during treatment
  • To provide guidance, contact and support for patients as they journey through our hospital(s)
  • To ensure all appointments are notified in a timely manner providing an excellent patient experience providing required information
  • Signposting to other support services
  • Support people affected by cancer to self-manage

FAQs

What is the primary role of a Cancer Navigator?

The primary role of a Cancer Navigator is to coordinate timely care for patients from referral throughout their treatment, providing guidance, support, and facilitating communication between patients, GPs, and hospital staff.

What kind of experience is required for this position?

The ideal candidate should have experience working with or supporting patients or clients with complex holistic needs, as well as a good understanding of cancer and advanced communication skills. Previous NHS experience is advantageous but not essential.

Is prior experience in cancer care necessary for this role?

No, prior experience in cancer care is not necessary, although it is beneficial.

What kind of support will I provide to cancer patients?

You will provide contact and support for patients as they navigate their treatment journey, ensuring timely appointments, and signposting to other support services.

Can I work part-time or flexible hours in this role?

Yes, we are committed to equal opportunities and improving the working lives of our staff, and we will consider applications to work flexibly, part-time, or as a job share.

Who will I be working with as a Cancer Navigator?

You will be part of a team of Navigators, supported by the Macmillan Patient Support Supervisor, and you will have opportunities to liaise with clinical and administrative teams both internally and externally.

What benefits are included with the Cancer Navigator position?

Benefits include career development opportunities, flexible working arrangements, a staff recognition scheme, and optional benefits such as Cycle to Work, car lease schemes, and leisure facility memberships.

How can I get further details or arrange an informal visit about this position?

For further details or to arrange an informal visit, you can contact Obs Choudhury, Macmillan Patient Support Supervisor, via email at obaidur.choudhury1@nhs.net or by telephone at 020 331 17845.

What is the main goal of the Macmillan Cancer Navigator Service?

The main goal of the Macmillan Cancer Navigator Service is to provide a telephone-based support service that ensures a single point of access for all cancer patients and their families under the care of Imperial College Healthcare NHS Trust.

St Mary’s, Hammersmith, Charing Cross, Queen Charlotte’s & Chelsea and the Western Eye hospitals in London

Science & Healthcare
Industry
10,001+
Employees
1823
Founded Year

Mission & Purpose

Imperial College Healthcare NHS Trust is one of the largest NHS trusts in England, providing acute and specialist healthcare services. It operates five hospitals in London, delivering a broad range of healthcare services, including world-class care in areas such as cardiology, cancer, and trauma. The Trust's mission is to improve the quality of life for patients by providing excellent healthcare, advancing medical knowledge through research, and training the next generation of healthcare professionals. Their purpose is to deliver the best possible care, driven by innovation and research.