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Caseworker, Judicial Conduct Investigations Office (Ref: 12097)

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Ministry of Justice

15d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Government & Politics
    Legal
  • London

AI generated summary

  • You must have strong analytical, drafting, and communication skills, be highly organized, and understand procedural rules, with a commitment to service and inclusion. Experience in the judiciary is desirable.
  • You will assess and manage complaints, draft correspondence, maintain case information, respond to inquiries, and support senior judges in disciplinary case submissions.

Requirements

  • Analytical and drafting skills: You can analyse and summarise information swiftly. You have a keen eye for detail and strong drafting skills.
  • Self-reliant and highly organised: You can use your own initiative to manage a fast-moving caseload. You can reprioritise and take on new work at short notice.
  • Effective oral communication and problem-solving skills: You can calmly and professionally handle telephone calls from people who may display challenging behaviour.
  • Ability to understand and apply procedural rules: You have the ability to become familiar with, interpret and follow the procedural rules which govern how the JCIO considers complaints.
  • Commitment to continuous improvement and customer service: You can take the initiative to find better ways of doing things and you appreciate/role model the value of good customer service.
  • Commitment to diversity and inclusion: You are a role model for these important principles in everything that you do.
  • Desirable
  • Knowledge of the judiciary and the disciplinary system
  • Experience of drafting correspondence and submissions
  • Experience of managing a caseload

Responsibilities

  • Assessing new complaints in accordance with the rules and regulations which govern how complaints are handled; efficiently rejecting a significant number of routine complaints which fall outside the JCIO’s remit; making enquiries to obtain and assess relevant information; deciding at various stages whether complaints should be dismissed or progressed to further investigation; where applicable, managing the investigation process to completion.
  • Drafting correspondence to complainants and the subjects of complaints.
  • Keeping the parties to complaints informed of progress and responding to any enquiries received.
  • Responding to telephone calls to the JCIO office from parties to complaints and the public.
  • Supporting senior judges and lay people who carry out statutory roles in the complaints-handling process.
  • Drafting submissions to the Lady Chief Justice and Lord Chancellor to advise them on individual disciplinary cases.
  • Ensuring accurate information is maintained on the JCIO digital case management system.
  • Assisting with queries from the Judicial Appointments and Conduct Ombudsman’s office.

FAQs

What is the job title for this position?

The job title is Caseworker, Judicial Conduct Investigations Office (Ref: 12097).

Where is the job located?

The job is located at the Royal Courts of Justice, London.

What is the contract type for this position?

The contract type is permanent.

What are the main responsibilities of the Caseworker?

Key responsibilities include assessing new complaints, managing an ongoing caseload, drafting correspondence, keeping parties informed, and supporting senior judges and lay people in the complaints-handling process.

What qualities are essential for this role?

Essential qualities include analytical and drafting skills, being self-reliant and highly organized, effective oral communication and problem-solving skills, the ability to understand and apply procedural rules, commitment to continuous improvement and customer service, and commitment to diversity and inclusion.

Is previous experience in the judiciary required?

Previous experience in the judiciary is not essential but is considered desirable.

What skills will be assessed during the selection process?

Skills will be assessed based on the behaviours of Making Effective Decisions, Communicating and Influencing, Managing a Quality Service, and Delivering at Pace.

Will there be an interview process?

Yes, interviews will be held in person at the JCIO office in the Royal Courts of Justice.

Is there a requirement for candidates to complete a drafting skills exercise?

Yes, candidates invited to an interview will be required to complete a drafting skills exercise before their interview.

What is the working arrangement for this role?

The role follows a hybrid working approach, requiring a presence in the office for at least 60% of working hours, with flexibility on which days are worked from home or office.

What is the salary for this position?

The salary is £33,551, with an additional contribution of £9,719 towards the Civil Service Defined Benefit Pension scheme.

How can candidates get in touch for queries regarding the role?

Candidates can contact Laura Honey at laura.honey@judicialconduct.gov.uk for queries related to the role.

Will successful candidates need to undergo a security check?

Yes, successful candidates must undergo a criminal record check and meet required security standards.

What groups are eligible to apply for this position?

Eligible applicants include UK nationals, nationals of the Republic of Ireland, Commonwealth countries, EU nationals with settled status, and Turkish nationals with accrued rights to work in the Civil Service.

Does the role offer opportunities for learning and development?

Yes, the role provides access to learning and development opportunities.

What benefits are available to employees in this role?

Benefits include a working environment that supports flexible working options, a Civil Service pension, annual leave, public holidays, and season ticket advance options.

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Ministry of Justice

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

Government
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10,001+
Employees
2007
Founded Year

Mission & Purpose

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