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Client Care Executive

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CHANEL

Oct 22, 2024

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Delhi
  • Quick Apply

AI generated summary

  • You must be passionate about client service, possess strong communication skills, be adaptable, and thrive in a fast-paced environment, with strong computer skills and a collaborative spirit.
  • You will address client queries, build relationships, simplify service experiences, manage communications, ensure accurate data capture, and handle feedback efficiently while promoting boutique visits.

Requirements

  • You are passionate about the client service & client relationship.
  • Mature and logical, with critical thinking and courageous in making sound decisions
  • Outstanding written and fluent verbal communication skills
  • Strong computer and typing skills. CRM tool experience is a plus
  • The ability to learn on the fly and perform under ambiguity
  • Possess a collaborative and team spirit nature
  • Self-driven, have flexible mindset to work in fast paced environment
  • Able to withstand retail working hours and work on weekends and public holidays

Responsibilities

  • Act as the first line of contact in addressing clients’ queries and needs through different channels; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed
  • Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value
  • Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address general queries
  • Simplify the servicing experience by supporting clients through guided navigation, troubleshooting and personalized assistance
  • Ensure clear and complete handover of cases to all relevant internal and external parties; deliver concise and accurate data and insights gathered from clients
  • Proactively drive customers to boutiques and connect customers with the appropriate boutique colleagues to ensure the most luxurious customer journey
  • Be able to multi-task on various systems whilst independently handling calls, waiting list transactions, emails and live chat in regard to a wide range of requests
  • Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices
  • Handle customer’s feedback/complaint in a timely and effective way, identify trends in customer satisfaction or dissatisfaction and regularly share with Retail teams

FAQs

What is the job title for this position?

The job title is Client Care Executive.

Where is the Customer Care Center located?

The Customer Care Center is located in the Chanel Delhi Office.

What are the working hours for the Customer Care Center?

The Customer Care Center operates from 10am to 10pm every day.

Will the Client Care Executive have to work on weekends?

Yes, the Client Care Executive may need to work during weekends depending on the monthly planning and shifts.

What is the primary responsibility of a Client Care Executive?

The primary responsibility is to act as the first line of contact in addressing clients’ queries and needs through various channels, proactively solving issues while ensuring a differentiated experience at every touchpoint.

What skills are required for this position?

Required skills include outstanding written and verbal communication, strong computer and typing skills, critical thinking, collaborative spirit, and the ability to learn quickly.

Is CRM tool experience necessary for this role?

While CRM tool experience is a plus, it is not explicitly required for this role.

What type of customer feedback is the Client Care Executive expected to handle?

The Client Care Executive is expected to handle customer feedback and complaints in a timely and effective manner, identifying trends in customer satisfaction or dissatisfaction.

Does Chanel provide opportunities for learning and development?

Yes, Chanel offers learning and development opportunities as part of their commitment to employee growth.

What does Chanel offer in terms of employee well-being?

Chanel offers initiatives such as well-being programs to ensure the overall health and satisfaction of their employees.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.