FAQs
What is the primary role of a Client Delivery Manager at SAP?
The primary role of a Client Delivery Manager is to serve as the main customer-facing representative of the SAP Enterprise Cloud Services organization, ensuring full delivery accountability and customer satisfaction throughout the customer lifecycle.
What qualifications are required for this position?
Candidates must have proven experience in managing client engagements, strong customer orientation, a good understanding of SAP Basis and technical infrastructure, as well as fluency in English. Certifications in SAP Basis, IT Service Management, Project Management, and Cloud infrastructure are beneficial.
What does the Client Delivery Manager need to do regarding client engagement?
The Client Delivery Manager is responsible for owning and growing client engagement, leading the engagement with supporting ECS functions, and delivering services per contract scope while managing customer expectations.
Is knowledge of IT trends and SAP's service portfolio necessary for this role?
Yes, a good understanding of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio is important for the role.
What kind of team environment can a Client Delivery Manager expect at SAP?
The Client Delivery Manager can expect a highly collaborative, caring team environment with a strong focus on learning, development, and recognition of individual contributions.
Will the role involve travel?
Expected travel for this position is minimal, ranging from 0 to 10%.
What does SAP value in its workplace culture?
SAP values inclusion, health and well-being, flexibility, and the unique capabilities each person brings, fostering an environment where everyone can thrive and realize their full potential.
How does the organization ensure customer satisfaction?
Customer satisfaction is ensured through proactive service plans, regular service review meetings, and acting as the escalation point for delivery-related topics to address any incidents or customer requirements promptly.
Is application support available for individuals with disabilities?
Yes, SAP provides accessibility accommodations to applicants with physical and/or mental disabilities.
What is expected from a Client Delivery Manager regarding knowledge sharing?
The Client Delivery Manager is expected to share knowledge across the Client Delivery Manager community to foster collaboration and continuous improvement within the ECS organization.