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Communications and Engagement Officer

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The Shrewsbury and Telford Hospital NHS Trust

12d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Marketing
  • London

AI generated summary

  • You must demonstrate flexibility, creativity, collaboration, and excellent interpersonal skills while managing diverse communications projects and engaging various stakeholders effectively.
  • You will manage internal and external communications, oversee campaigns, ensure effective information flow, support project implementation, and create engaging content for various channels.

Requirements

  • Flexibility, creativity and collaboration skills are a must.
  • The post holder will be expected to work with internal and external “customers” to understand their requirements, manage their expectations and deliver results in a busy communications service.
  • Collaborating closely with diverse groups and individuals, the ideal candidate will possess excellent interpersonal skills, strong diplomacy, influencing skills and self-confidence.
  • Provide a high-standard communications service from start to completion for a wide range of internal and external communications to timescales, deadlines and within budgetary requirements under the guidance of the Communications Manager.
  • Ensure that all information - from corporate information to news updates and positive messages – can easily flow through the organisation.
  • Take a proactive approach to communications and engagement, with regular horizon scanning to help the communications team’s activities have the maximum impact and remain cutting-edge.
  • Support the communications leadership team in plans for external and internal communications, including corporate projects, consultations and promotions, and their subsequent implementation and outcomes.
  • Projects will be wide and varied and include high-level corporate projects, day-to-day communications, online services (intranet, internet and social media) and a variety of other regular and bespoke communications.
  • Take a lead on specific campaigns (both internal and external facing) and produce creative and innovative ideas, including filming and editing video, to deliver the message. Ensuring that the right message is in the right channel at the right time.

Responsibilities

  • Provide a high-standard communications service from start to completion for a wide range of internal and external communications to timescales, deadlines and within budgetary requirements under the guidance of the Communications Manager.
  • Ensure that all information - from corporate information to news updates and positive messages – can easily flow through the organisation.
  • Take a proactive approach to communications and engagement, with regular horizon scanning to help the communications team’s activities have the maximum impact and remain cutting-edge.
  • Support the communications leadership team in plans for external and internal communications, including corporate projects, consultations and promotions, and their subsequent implementation and outcomes.
  • Projects will be wide and varied and include high-level corporate projects, day-to-day communications, online services (intranet, internet and social media) and a variety of other regular and bespoke communications.
  • Take a lead on specific campaigns (both internal and external facing) and produce creative and innovative ideas, including filming and editing video, to deliver the message. Ensuring that the right message is in the right channel at the right time.

FAQs

What is the role of the Communications and Engagement Officer?

The Communications and Engagement Officer provides day-to-day support for internal and external communications, manages individual projects, and ensures that communications activities are delivered on time and to a high standard.

What skills are required for this position?

Flexibility, creativity, strong interpersonal skills, diplomacy, influencing skills, and self-confidence are essential for this role.

Will the Communications and Engagement Officer lead specific campaigns?

Yes, the officer will take the lead on specific internal and external campaigns, generating creative ideas and ensuring effective messaging.

What types of projects will the Communications and Engagement Officer work on?

Projects will include high-level corporate communications, day-to-day messaging, online services (intranet, internet, and social media), and various bespoke communications.

What is expected in terms of collaboration for this position?

The successful candidate will collaborate closely with diverse groups and individuals to understand their needs, manage expectations, and deliver effective communication solutions.

Is prior experience in communications necessary for this role?

While the job description does not explicitly state prior experience requirements, relevant experience in communications or engagement would be beneficial.

What approach should the Communications and Engagement Officer take to their work?

A proactive approach, including regular horizon scanning to ensure communications activities are impactful and innovative, is expected.

What type of environment does the organization promote?

The organization promotes a compassionate care environment where every member treats patients, families, and colleagues with dignity, empathy, and respect.

How important is effective communication in this role?

Effective communication is central to delivering safe and high-quality healthcare, and it is a key aspect of the officer's responsibilities.

Will the Communications and Engagement Officer work independently or as part of a team?

The officer will work as part of the Communications team and collaborate with internal and external stakeholders to achieve communication goals.

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The Shrewsbury and Telford Hospital NHS Trust

Science & Healthcare
Industry
5001-10,000
Employees

Mission & Purpose

The Shrewsbury and Telford Hospital NHS Trust is the main provider of acute hospital services for half a million people in Shropshire, Telford & Wrekin and mid Wales. The Trust runs the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury.