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Communications Assistant

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Central London Community Healthcare NHS Trust

Dec 13

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Marketing
  • London

AI generated summary

  • You should be motivated, have excellent writing and technical skills, manage communications, build stakeholder relationships, and handle social media and reports effectively.
  • You will manage inquiries, maintain stakeholder relationships, oversee communication plans, lead on select services, manage social media, create content, and provide administrative support.

Requirements

  • Motivated and ambitious, you will be seeking to further develop your career as a communications professional.
  • Excellent writing skills and a high degree of technical skill will be needed in the role, which will involve drafting communications materials, managing content on a range of communications channels, and supporting the team on a range of projects, campaigns, and events.
  • Taking a proactive, organised, and innovative approach to your work, you will make a real impact to staff experience and engagement and help to transform the Trust’s external profile.
  • Act as the first point of contact for enquiries coming into the Communications Team via the communications inbox, responding or triaging within the team as appropriate.
  • Develop and maintain excellent contacts and trusted relationships with a range of internal and external stakeholders.
  • Manage the communications planning grid for key internal and external activities, liaising with Communications Team members to ensure it is up to date and accurate.
  • Act as the named communications lead for select clinical and/or corporate services, developing an in depth understanding of the services and priorities and providing responsive advice and assistance.
  • Manage the Trust’s corporate social media channels; create and schedule content and regularly monitor performance to improve engagement.
  • Develop and issue corporate email communications to staff, including regular newsletters and ad-hoc alerts.
  • Prepare a range of regular written and digital communications for publication on the staff intranet and external website, including news items, blogs and videos.
  • Develop content and materials written in engaging, plain English language for different audiences and corporate communications channels.
  • Provide regular reports on the performance of digital communications channels, identifying trends and making recommendations for improvement.
  • Provide high quality administrative and business support to the Communications Team.

Responsibilities

  • Act as the first point of contact for enquiries coming into the Communications Team via the communications inbox, responding or triaging within the team as appropriate.
  • Develop and maintain excellent contacts and trusted relationships with a range of internal and external stakeholders.
  • Manage the communications planning grid for key internal and external activities, liaising with Communications Team members to ensure it is up to date and accurate.
  • Act as the named communications lead for select clinical and/or corporate services, developing an in depth understanding of the services and priorities and providing responsive advice and assistance.
  • Manage the Trust’s corporate social media channels; create and schedule content and regularly monitor performance to improve engagement.
  • Develop and issue corporate email communications to staff, including regular newsletters and ad-hoc alerts.
  • Prepare a range of regular written and digital communications for publication on the staff intranet and external website, including news items, blogs and videos.
  • Develop content and materials written in engaging, plain English language for different audiences and corporate communications channels.
  • Provide regular reports on the performance of digital communications channels, identifying trends and making recommendations for improvement.
  • Provide high quality administrative and business support to the Communications Team.

FAQs

What is the main purpose of the Communications Assistant role?

The main purpose of the Communications Assistant role is to provide responsive communications advice and assistance, improve engagement across digital platforms, and support the Communications Team in various projects, campaigns, and events.

What kind of skills are required for this position?

Excellent writing skills and a high degree of technical skill are required for this position, along with a proactive, organized, and innovative approach to work.

What types of tasks will the Communications Assistant be responsible for?

The Communications Assistant will be responsible for drafting communications materials, managing content on various channels, responding to enquiries, managing social media, developing newsletters, and preparing regular written and digital communications.

Is there room for career development in this role?

Yes, the role is suitable for motivated and ambitious individuals seeking to further develop their careers as communications professionals.

How will the Communications Assistant engage with stakeholders?

The Communications Assistant will develop and maintain excellent contacts and trusted relationships with a range of internal and external stakeholders.

What social media responsibilities will the Communications Assistant have?

The Communications Assistant will manage the Trust’s corporate social media channels, create and schedule content, and regularly monitor performance to improve engagement.

Will the Communications Assistant need to prepare reports?

Yes, the Communications Assistant will provide regular reports on the performance of digital communications channels, identifying trends and making recommendations for improvement.

What benefits are being offered for this role?

Benefits include a comprehensive induction, flexible working options, an annual travel card loan, and training, support, and development opportunities in your career.

Who can be contacted for further details or informal visits regarding the position?

For further details or informal visits, you can contact Katy Miller, Senior Communications Manager, at katy.miller3@nhs.net or by telephone at 07810 152 026.

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Central London Community Healthcare NHS Trust

Our vision is to provide great care closer to home by following 4 values: Quality, Relationships, Delivery & Community

Science & Healthcare
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Central London Community Healthcare NHS Trust provides a wide range of community health services, including nursing, therapy, and specialist care, across central London. Their mission is to deliver high-quality, patient-centered care that enhances health and well-being in the community. Their purpose is to support individuals by providing excellent care in their homes and local settings, promoting independence, and integrating services to meet diverse patient needs.