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Critical Environment Operations Manager

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Microsoft

Mar 6, 2025

Applications are closed

  • Job
    Full-time
    Senior Level
  • Engineering
    IT & Cybersecurity
  • Atlanta

Requirements

  • High School Qualification or equivalent AND 6+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
  • OR equivalent experience.
  • 1+ year of people management experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • 2+ years enterprise-level experience managing large scale and complex projects/programs AND 6+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 6+ years experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $1M+.
  • Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications.
  • Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
  • Experience working on large scale Critical Environment projects
  • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Responsibilities

  • Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations
  • Lead a team of Mechanical, Electrical and Control System professionals supporting Microsoft's online services
  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our Datacenters
  • Maximize Critical Environment (CE) availability to ensure optimal operational efficiency
  • Reduce high-impact and human-error Critical Environment (CE) incidents year over year
  • Deliver on cost/energy efficiency initiatives
  • Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
  • Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners
  • Work with regional and global peers to share and build best practices across the entire datacenter portfolio

FAQs

What are the primary responsibilities of a Critical Environment Operations Manager?

The primary responsibilities include empowering a culture of safety and compliance, leading a team of mechanical, electrical, and control system professionals, overseeing the operations and maintenance of equipment, maximizing Critical Environment availability, reducing incidents, delivering cost and energy efficiency initiatives, routine reporting for power and environmental monitoring, and establishing strong relationships with Engineering Groups and business partners.

What qualifications are required for this role?

The required qualifications include a High School Qualification or equivalent with 6+ years of experience in mission-critical service management, along with at least 1 year of people management experience. Equivalent experience may also be accepted.

What are the preferred qualifications for this position?

Preferred qualifications include 2+ years of enterprise-level experience managing large-scale projects, 6+ years in Critical Environment infrastructures, experience in managing budgets of $1M+, a Bachelor's Degree in a relevant field, and applicable certifications such as ASICS/Inventory Control, ITIL, or CCNA.

Is there a security screening requirement for this role?

Yes, the role requires passing the Microsoft Cloud background check upon hire or transfer and every two years thereafter.

What is the typical pay range for this position?

The typical base pay range for this role across the U.S. is USD $125,400 - $226,200 per year, with higher ranges applicable in specific locations like the San Francisco Bay area and New York City metropolitan area.

When is the application deadline for this position?

Microsoft will accept applications for this role until March 17, 2025.

Are there opportunities for career advancement in this role?

Yes, the role offers opportunities for career advancement within Microsoft's Cloud Infrastructure and Operations, given the continuous growth and demand for cloud services.

Is there support for diversity and inclusion in the workplace?

Yes, Microsoft is committed to creating a culture of inclusion where everyone can thrive, regardless of various personal characteristics and backgrounds.

Will relevant certifications be beneficial for candidates?

Yes, applicable certifications such as those in ITIL, Microsoft Operations Framework, and other technical areas are preferred and can enhance a candidate’s qualifications for the role.

Technology
Industry
10,001+
Employees
1975
Founded Year

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