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Customer Care Advocate I

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Regal Rexnord

Jan 14, 2025

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Manila
  • Quick Apply

AI generated summary

  • You need a 4-year degree, 2 years in customer care, typing 45+ WPM, proficiency in MS tools, and basic Excel skills. Experience with ERP systems, CRM platforms, and strong communication skills is preferred.
  • You will handle customer inquiries and orders, build relationships, resolve escalations, ensure timely shipments, and support training initiatives while prioritizing tasks to meet goals.

Requirements

  • 4 Year College Degree
  • Two years of professional customer care experience preferred
  • Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute
  • Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
  • Basic to Intermediate Excel Skills preferred
  • Experience with Oracle &/or SAP (or other ERP systems) is a plus
  • Experience with CRM platforms such as Salesforce or Microsoft Dynamics preferred.
  • Experience navigating and utilizing corporate websites & eCommerce platforms
  • Demonstrated mechanical or technical aptitude preferred
  • Demonstrated patience and approachability with other team members
  • Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
  • Able to show situational adaptability and resourcefulness
  • Strong communication/interpersonal & organizational skills
  • Strong ability to manage daily workload

Responsibilities

  • Dedication to 80-20 overserve strategies
  • Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.
  • Responsible for building strong customer relationships and delivering customer-centric solutions
  • Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
  • Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
  • With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Handles standard customer escalations, autonomously with first contact resolution when possible.
  • Work with internal teams with a high sense of accountability and urgency
  • Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products
  • Participant in training initiatives within department
  • Calls are recorded for training and quality purposes

FAQs

What is the primary role of a Customer Care Advocate I?

The primary role of a Customer Care Advocate I is to serve as the main contact for customer inquiries related to orders, quotes, and product questions, ensuring a seamless and effortless customer experience.

What education is required for the Customer Care Advocate I position?

A 4 Year College Degree is required for the Customer Care Advocate I position.

Is previous customer care experience necessary for this role?

While not mandatory, two years of professional customer care experience is preferred for this role.

What are the key skills required for the Customer Care Advocate I position?

Key skills include proficiency in keyboarding, experience with business tools like SharePoint and MS Teams, basic to intermediate Excel skills, and strong communication and organizational abilities.

Are there specific software systems that I should be familiar with?

Yes, experience with ERP systems like Oracle or SAP and CRM platforms such as Salesforce or Microsoft Dynamics is preferred.

What are the responsibilities of a Customer Care Advocate I?

Responsibilities include handling customer inquiries, building strong customer relationships, managing daily workloads, and collaborating with internal teams to resolve customer issues.

Does this role involve working with a team?

Yes, the Customer Care Advocate I will work in a highly dynamic team environment and collaborate with internal teams to support corporate initiatives.

Is training provided for this position?

Yes, general product, systems, and process training will be provided to ensure the advocate is well-equipped to assist customers.

How does Regal Rexnord support its employees’ development?

Regal Rexnord encourages a culture of learning and development, and participation in training initiatives within the department is expected.

What is the company’s mission regarding customer experience?

The mission is to provide a seamless and effortless customer experience by demonstrating product and system expertise, accountability, and responsiveness.

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Regal Rexnord

Energy
Industry
10,001+
Employees

Mission & Purpose

Regal Rexnord Corporation is a global leader in industrial technology, offering a comprehensive range of high-quality products and solutions including bearings, motors, and power transmission components. The company serves various industries such as manufacturing, automotive, and aerospace, focusing on enhancing the efficiency, performance, and reliability of industrial processes. Regal Rexnord’s ultimate mission is to provide innovative and sustainable solutions that drive operational excellence and add value to their customers' businesses. Their purpose is to deliver exceptional engineering and technological advancements that support the growth and success of their clients while maintaining a commitment to sustainability and industry leadership.