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Customer Care Coordinator

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MillerKnoll

Nov 11

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Quick Apply

AI generated summary

  • You need a bachelor's degree, 2-4 years in customer care coordination, advanced MS Excel skills, great communication, and the ability to manage relationships and work under pressure. UK shift: 12-9 PM.
  • You will manage customer orders, verify details, resolve inquiries, handle contracts and warranties, analyze claims, complete reports, and maintain SOPs efficiently.

Requirements

  • Bachelor's degree in any field with 4 to 5 years of experience.
  • 2 to 4 years of experience as customer care coordinator.
  • Great interpersonal skills with an ability to build stakeholder relationships, and manage escalations, conflicts, and disputes while preserving relationships.
  • Good communication skills, both written and verbal.
  • MS Excel -Advanced skill level.
  • Quick learning ability and to work independently.
  • The ability to work under pressure, manage time, prioritize and meet deadlines.
  • Must be able to perform all essential functions of the position with or without supervision.
  • Able to maintain consistent performance and ensure quality of deliverables.
  • This role will work in the UK shift (12 noon to – 9 pm).

Responsibilities

  • Entering and managing customer orders on EOS and syteline systems.
  • Verify order details for accuracy, including product selection, pricing, and delivery schedules.
  • Address customer questions, provide information, and offer solutions to resolve problems or complaints.
  • Manage contracts and services in accordance with company policies.
  • Analyze the contract details and process it accurately.
  • Process and manage warranty claims.
  • Analyzing the claim data and determining validity and eligibility.
  • Able to complete assigned reports on time.
  • Create and maintain SOP.

FAQs

What is the main responsibility of the Customer Care Coordinator?

The main responsibility of the Customer Care Coordinator is to effectively support and manage UK and NL customer orders, ensuring timely and accurate entry and processing of all orders received.

What systems will I be using in this role?

In this role, you will be entering and managing customer orders using EOS and Syteline systems.

Is experience in customer care necessary for this position?

Yes, the position requires 2 to 4 years of experience as a customer care coordinator.

What are the working hours for this role?

This role will work on a UK shift from 12 noon to 9 pm.

What qualifications do I need to apply?

A Bachelor's degree in any field along with 4 to 5 years of experience is required to apply for this position.

What skills are essential for the Customer Care Coordinator role?

Essential skills include great interpersonal and communication skills, advanced MS Excel proficiency, the ability to manage time effectively, and the capability to perform under pressure.

Will I be expected to manage warranty claims?

Yes, part of the role involves processing and managing warranty claims, including analyzing claim data for validity and eligibility.

Does MillerKnoll have a commitment to diversity and inclusion?

Yes, MillerKnoll is committed to equal opportunity employment and values a diverse workforce, welcoming people of all abilities, gender identities, ethnicities, and more.

What accommodations does MillerKnoll provide for applicants with disabilities?

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.

Is there any specific onboarding or training for this role?

While the job description does not specify, typically, new hires may receive onboarding and training aligned with company policies and processes.

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MillerKnoll

Redefining modern for the 21st century.

Engineering & Construction
Industry
10,001+
Employees

Mission & Purpose

MillerKnoll is a global collective of dynamic brands that design and manufacture modern furniture and interior solutions for workplaces, homes, and public spaces. The company focuses on creating innovative, high-quality products that enhance living and working environments, blending form, function, and sustainability. MillerKnoll’s ultimate mission is to design the world we live in for the better, with an emphasis on responsible production and impactful design. Their purpose is to inspire people through thoughtfully crafted spaces that foster creativity, comfort, and connection.