FAQs
What qualifications are required for the Customer Onboarding Strategist position?
A bachelor's degree or equivalent practical experience, along with 2 years of experience in sales, account management, media planning, sales pitching, negotiation, product insight, communication, and identifying customer needs is required.
Is experience in the advertising industry preferred for this role?
Yes, 2 years of experience in the TV or media industry and experience working with Google products in a digital agency are preferred.
What languages are essential for client relationship management in this role?
The ability to communicate fluently in Kannada, Tamil, Telugu, or Malayalam is essential for supporting client relationship management in the specified region.
What are the primary responsibilities of a Customer Onboarding Strategist?
Responsibilities include managing a new customer portfolio, delivering outstanding onboarding experiences, working cross-functionally with various teams, implementing creative ways to improve customer relationships, and providing strategic advice to advertisers.
Does this position focus on small- and medium-sized businesses?
Yes, the role involves working with small- and medium-sized businesses (SMBs), which are considered the backbone of the communities.
Is this position primarily a sales role?
While the role involves sales elements, it is focused on customer onboarding, relationship-building, and providing strategic guidance rather than just traditional sales.
What kind of support does Google provide for diverse applicants?
Google is committed to being an equal opportunity workplace and an affirmative action employer, considering applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Are there opportunities for career growth in the Customer Solutions team?
Yes, working as a Customer Onboarding Strategist provides opportunities for professional development and the chance to make a significant impact on clients' businesses, potentially leading to advancement within Google.
Can I apply for this position if I have a criminal history?
Yes, Google considers qualified applicants regardless of criminal histories, consistent with legal requirements.
What will I be doing during the first six months in this role?
You will manage a new customer portfolio to set them up for long-term success with their digital advertising journey during the first six months.