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Customer Service Representative - Part Time

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United Airlines

Jul 28, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Frankfurt

Requirements

  • Must be fluent in English and German (written and spoken)
  • High School Diploma or equivalent secondary school certificate
  • A proven track record of reliability
  • Professional image and appearance
  • Outstanding customer service skills
  • Confident communication skills
  • Ability to travel to other countries for training purposes
  • Must be at least 18 years of age
  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
  • Must be legally authorized to work in Germany/EU for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Previous airport operations experience with United Airlines
  • Valid driver's license for Germany
  • Fluency in other European languages

Responsibilities

  • Interacting with customers in a kind and helpful manner is key to creating memorable experiences and building customer loyalty
  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
  • Working each and every day with a safety mindset by ensuring we hold ourselves and each other to the highest standards
  • Navigating challenges by being steady yet adaptable. Maintaining composure and managing conflict and not taking customer frustration personally.
  • Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.
  • Working with state of the art tools in an exciting environment
  • Checking-in and processing of passengers and baggage onto flights
  • Ensuring that passengers are in possession of valid documentation for travel
  • Meeting and boarding flights, assisting passengers wherever required that includes:
  • Working remote arrivals and departures outside (heat, rain, snow)
  • Driving on the ramp
  • Baggage service handling, incl. occasional lifting of bags up to 25kg
  • Manual handling of aircraft doors
  • Transfer counter
  • United Club lounge
  • Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
  • Professional service to our customers, both internal and external

FAQs

What are the primary responsibilities of a Customer Service Representative at United Airlines?

The primary responsibilities include interacting with customers in a friendly manner, assisting with flight reservations, ticketing, check-in, boarding, handling customer complaints, checking passengers and baggage onto flights, and ensuring passengers have valid travel documentation.

What qualifications are required for the Customer Service Representative position?

Candidates must be fluent in English and German, have a High School Diploma or equivalent, a proven track record of reliability, outstanding customer service skills, and must be at least 18 years old. They should also be flexible to work various shifts and legally authorized to work in Germany/EU without sponsorship.

Is prior experience in airport operations necessary for this role?

While previous airport operations experience with United Airlines is preferred, it is not a strict requirement for the position.

What type of benefits does United Airlines offer to part-time Customer Service Representatives?

The benefits include outstanding travel privileges with Star Alliance partners, coverage in United pension schemes, wellness services, supplemental insurances, and internal development and career opportunities.

What does the work schedule look like for this position?

The position requires flexibility to work all shifts, including weekends and holidays, as the operational needs may necessitate it.

Are there any language requirements for this job?

Yes, candidates must be fluent in both written and spoken English and German. Fluency in other European languages is preferred.

Do I need to provide my own transportation for this position?

Candidates must be legally authorized to work and have the ability to travel to other countries for training purposes. A valid driver's license for Germany is also preferred.

What is the hiring process for this position?

The hiring process includes a successful completion of the interview, which will assess the candidates’ qualifications for the job.

Is this position suitable for individuals who require sponsorship to work in Germany?

No, the position requires candidates to be legally authorized to work in Germany/EU for any employer without the need for sponsorship.

What tools and technologies will Customer Service Representatives work with at United Airlines?

Customer Service Representatives will work with state-of-the-art tools in an exciting environment, leveraging technology to assist customers and enhance their travel experience.

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United Airlines

Good Leads The Way.

Automotive
Industry
10,001+
Employees
1926
Founded Year

Mission & Purpose

This is the story of airline that leads the industry from ground to clouds. Our global cast of over 90,000+ hero characters are each on a journey to be a force for good for our customers, the planet and each other. Come be part of this story, we’re hiring 15,000 people in 2023.