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Customer Storytelling Manager, Google Cloud

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Google

5d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Marketing
  • New York

AI generated summary

  • You need a bachelor’s degree, 4 years in marketing, project management experience, and knowledge of cloud technologies. Strong communication skills and relationship-building are essential.
  • You will manage customer advocacy programs, onboard reference customers, maintain accurate data, and collaborate with internal teams to ensure a positive experience for valued customers.

Requirements

  • Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in marketing working across one or more marketing fields (e.g., growth, product marketing, brand marketing, social).
  • Experience managing cross-functional or cross-team projects.
  • Experience in customer reference marketing or customer relationship management.
  • Experience with cloud technologies and software, including marketing products used in cloud or SaaS environments.
  • Preferred qualifications:
  • Experience in B2B or industry vertical content marketing.
  • Experience working collaboratively across marketing teams.
  • Ability to take initiative and make decisions quickly amidst multiple stakeholders.
  • Ability to build relationships with internal and external constituents (e.g., customers, sales, product teams, etc.).
  • Excellent writing, communication, and organizational skills, detail oriented, and ability to manage multiple priorities.

Responsibilities

  • Create and implement a holistic strategy for 1-2 industry verticals and develop programs and opportunities for impact scaling of customer advocacy content.
  • Execute the day-to-day implementation of our customer reference program for the vertical(s) you manage and serve as a key external contact for some of Google Cloud’s most valued customers.
  • Identify and onboard new reference customers, and manage and monitor customer reference activity, keeping data current, accurate, and up to date.
  • Engage with marketing, sales, product, and executive teams on a daily basis regarding customer advocacy.
  • Ensure a positive customer experience through day-to-day activities, and work as an advocate for our top customers internally.

FAQs

What is the job title for this position?

The job title is Customer Storytelling Manager, Google Cloud.

What are the minimum qualifications required for this role?

The minimum qualifications include a Bachelor's degree or equivalent practical experience, 4 years of experience in marketing across various marketing fields, experience managing cross-functional projects, experience in customer reference marketing, and familiarity with cloud technologies and software.

Are there preferred qualifications for applicants?

Yes, preferred qualifications include experience in B2B or industry vertical content marketing, strong collaborative skills across marketing teams, initiative and decision-making abilities, relationship-building skills with internal and external stakeholders, and excellent writing, communication, and organizational skills.

What is the salary range for this position?

The US base salary range for this full-time position is $114,000-$163,000, plus bonus, equity, and benefits.

Where can the position be located?

The position can be located in Seattle, WA; Kirkland, WA; New York, NY; San Francisco, CA; or Sunnyvale, CA.

What is the primary responsibility of the Customer Storytelling Manager?

The primary responsibility is to uncover and develop powerful stories of cloud adoption that demonstrate the impact of Google Cloud technologies on customer businesses, equipping marketing and sales teams with compelling evidence to drive new business opportunities.

Does the role require collaboration with other teams?

Yes, the role involves close collaboration with marketing, sales, product, and executive teams on a daily basis regarding customer advocacy.

What is the emphasis on customer experience in this role?

Ensuring a positive customer experience is crucial, and the Customer Storytelling Manager will advocate for top customers internally and manage customer reference activities.

Is Google Cloud an equal opportunity employer?

Yes, Google is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of various factors such as race, gender, disability, and criminal history.

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Google

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.