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Denny's - GENERAL MANAGER

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Giants Baseball & Softball Camps

26d ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Globe

AI generated summary

  • You need 3+ years in management, a relevant degree, Food Safety Manager certification, strong communication and math skills, problem-solving abilities, and the ability to interpret financial statements.
  • You will lead operations, ensure guest satisfaction, develop staff, drive sales, manage finances, maintain compliance, resolve issues, and foster teamwork while promoting a positive environment.

Requirements

  • Minimum of 3 years of experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred
  • Associate's or Bachelor's degree preferred or equivalent combination of education and experience
  • Food Safety Manager certification required
  • Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
  • Ability to communicate effectively, both orally and in writing, in the English language
  • Possesses basic math skills (add, subtract, multiply, divide)
  • Places a value on diversity and shows respect for others
  • Proven ability to problem solve and handle high stress situations
  • Interprets financial statements and understands contributing factors

Responsibilities

  • Guests: Makes sure that all Restaurant Managers and employees put "Guests First" to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
  • People: Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team. Does so by:
  • Working to create and maintain a respectful and enjoyable environment for our employees.
  • Recruiting and selecting effectively.
  • Using corporate training programs, individual development plans, and work assignments to develop employees' knowledge and skills.
  • Providing timely, constructive coaching and feedback.
  • Restaurant Operations: Directs restaurant operations to ensure that Denny's Brand Standards for food and facilities are consistently achieved. Does this by:
  • Making sure food preparation, handling, and storage guidelines are consistently followed.
  • Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.
  • Growth: Drives sales, guest count, and profit for the restaurant by:
  • Developing and executing a local store marketing plan.
  • Building strategic relationships in the community with civic, business, school, and professional organizations.
  • Ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives.
  • Financials: Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved.
  • Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
  • Asset Management: Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.
  • Compliance: Maintains compliance with all Denny's employment policies, as well as state, local, and federal regulations.
  • Problem Resolution: Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.
  • Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.

FAQs

What are the primary responsibilities of a General Manager at Denny's?

The General Manager is responsible for overall restaurant operations, including staff management, achieving profit plans, guest count growth, sales building, employee selection and retention, and ensuring a strong commitment to hospitality and guest satisfaction.

What qualifications do I need to apply for the General Manager position?

Candidates should have a minimum of 3 years of experience in restaurant, hospitality, or retail management, with additional operations and/or leadership experience strongly preferred. An Associate's or Bachelor's degree is preferred, and Food Safety Manager certification is required.

Is prior restaurant experience necessary for this role?

Yes, a minimum of 3 years of experience in restaurant, hospitality, or retail management is required for the General Manager position.

What kind of training is provided for new General Managers?

New General Managers will utilize corporate training programs, individual development plans, and work assignments to enhance their knowledge and skills.

How does Denny's prioritize guest satisfaction?

Denny's prioritizes guest satisfaction by ensuring that all staff maintain a "Guests First" mindset, creating a respectful and enjoyable environment, and addressing guest complaints or issues promptly.

Are there physical requirements for the General Manager position?

Yes, the role requires the ability to lift trays and supplies, stand and walk for extended periods, bend, reach, and tolerate temperature changes in kitchen and freezer areas.

How does the General Manager contribute to financial performance?

The General Manager interprets financial and operational reports, analyzes data, identifies gaps in performance, and develops solutions to ensure that operating goals are achieved.

What is expected in terms of community engagement for a General Manager?

The General Manager is expected to build strategic relationships within the community with civic, business, school, and professional organizations to drive sales and guest count.

How are issues or problems handled within the restaurant?

The General Manager proactively addresses and resolves problems, including customer complaints and employee relations issues, and may involve support resources such as the District Manager as necessary.

What kind of skills are necessary for success in this role?

Strong organizational skills, excellent oral and written communication, basic math skills, problem-solving abilities, and a respectful attitude towards diversity are essential for success as a General Manager at Denny’s.