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Denny's - GENERAL MANAGER

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Giants Baseball & Softball Camps

Nov 16

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Tucson

AI generated summary

  • You need 3+ years in management, food safety certification, strong communication, math skills, problem-solving ability, and financial understanding. A degree is preferred. Respect for diversity is essential.
  • You will ensure guest satisfaction, manage and develop staff, oversee restaurant operations, drive sales, analyze financials, maintain compliance, and resolve issues while fostering teamwork.

Requirements

  • Minimum of 3 years of experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred
  • Associate's or Bachelor's degree preferred or equivalent combination of education and experience
  • Food Safety Manager certification required
  • Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
  • Ability to communicate effectively, both orally and in writing, in the English language
  • Possesses basic math skills (add, subtract, multiply, divide)
  • Places a value on diversity and shows respect for others
  • Proven ability to problem solve and handle high stress situations
  • Interprets financial statements and understands contributing factors

Responsibilities

  • Guests: Makes sure that all Restaurant Managers and employees put "Guests First" to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
  • People: Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team. Does so by:
  • Working to create and maintain a respectful and enjoyable environment for our employees.
  • Recruiting and selecting effectively.
  • Using corporate training programs, individual development plans, and work assignments to develop employees' knowledge and skills.
  • Providing timely, constructive coaching and feedback.
  • Restaurant Operations: Directs restaurant operations to ensure that Denny's Brand Standards for food and facilities are consistently achieved. Does this by:
  • Making sure food preparation, handling, and storage guidelines are consistently followed.
  • Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.
  • Growth: Drives sales, guest count, and profit for the restaurant by:
  • Developing and executing a local store marketing plan.
  • Building strategic relationships in the community with civic, business, school, and professional organizations.
  • Ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives.
  • Financials: Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved.
  • Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
  • Asset Management: Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.
  • Compliance: Maintains compliance with all Denny's employment policies, as well as state, local, and federal regulations.
  • Problem Resolution: Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.
  • Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.

FAQs

What are the primary responsibilities of the General Manager at Denny's?

The primary responsibilities include overseeing restaurant operations, managing staff, achieving profit plans, driving guest count growth, executing local marketing plans, ensuring compliance with health and safety regulations, and addressing problem resolutions.

What qualifications are necessary for the General Manager position?

Candidates should have a minimum of 3 years of experience in restaurant, hospitality, or retail management, preferably with additional operations or leadership experience. An Associate's or Bachelor's degree is preferred, along with Food Safety Manager certification.

Is previous management experience required for this role?

Yes, a minimum of 3 years of experience in management within the restaurant, hospitality, or retail sectors is required.

What skills are important for a General Manager at Denny's?

Important skills include strong organizational, communication, and leadership skills, as well as the ability to problem-solve, manage talent, and understand business acumen.

What type of work environment can a General Manager expect?

The work environment will include a fast-paced restaurant setting where the General Manager will need to lift moderate weights, interact with both guests and staff, and respond to various operational challenges.

Are there any physical requirements for this job?

Yes, candidates must be able to lift up to 50 lbs, stand and walk for long periods, bend, stoop, and operate equipment in confined spaces.

How does Denny's approach employee development?

Denny's focuses on employee development through recruitment, training programs, individual development plans, and providing timely constructive feedback and coaching.

What is the company's stance on diversity and inclusivity?

Denny's values diversity and shows respect for all individuals, emphasizing the importance of creating a respectful and enjoyable environment for both guests and employees.

Will I need to sign any agreements upon hiring?

Yes, once an applicant is offered and accepts employment, they will be required to review and sign an agreement mandating that most employment-related disputes be submitted to binding arbitration, foregoing jury proceedings in court.

How does Denny's ensure guest satisfaction?

Denny's ensures guest satisfaction by prioritizing a "Guests First" mindset, maintaining cleanliness and quality in food handling, and encouraging staff to create a respectful and enjoyable dining experience.