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Denny's - GENERAL MANAGER

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Giants Baseball & Softball Camps

2mo ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Casa Grande

AI generated summary

  • You need 3+ years in management, a degree, Food Safety certification, strong communication skills, basic math abilities, and problem-solving skills, with a respect for diversity and financial understanding.
  • You ensure guest satisfaction, manage and develop staff, oversee operations and financials, drive growth through marketing, maintain compliance, and resolve issues while promoting teamwork.

Requirements

  • Minimum of 3 years of experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred
  • Associate's or Bachelor's degree preferred or equivalent combination of education and experience
  • Food Safety Manager certification required
  • Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
  • Ability to communicate effectively, both orally and in writing, in the English language
  • Possesses basic math skills (add, subtract, multiply, divide)
  • Places a value on diversity and shows respect for others
  • Proven ability to problem solve and handle high stress situations
  • Interprets financial statements and understands contributing factors

Responsibilities

  • Guests: Makes sure that all Restaurant Managers and employees put "Guests First" to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
  • People: Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team. Does so by:
  • Working to create and maintain a respectful and enjoyable environment for our employees.
  • Recruiting and selecting effectively.
  • Using corporate training programs, individual development plans, and work assignments to develop employees' knowledge and skills.
  • Providing timely, constructive coaching and feedback.
  • Restaurant Operations: Directs restaurant operations to ensure that Denny's Brand Standards for food and facilities are consistently achieved. Does this by:
  • Making sure food preparation, handling, and storage guidelines are consistently followed.
  • Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.
  • Growth: Drives sales, guest count, and profit for the restaurant by:
  • Developing and executing a local store marketing plan.
  • Building strategic relationships in the community with civic, business, school, and professional organizations.
  • Ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives.
  • Financials: Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved.
  • Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
  • Asset Management: Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.
  • Compliance: Maintains compliance with all Denny's employment policies, as well as state, local, and federal regulations.
  • Problem Resolution: Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.
  • Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.

FAQs

What are the primary responsibilities of a General Manager at Denny's?

The primary responsibilities include overseeing overall restaurant operations, managing staff, achieving profit plan goals, driving guest count growth, and ensuring high levels of guest satisfaction.

What qualifications are required for the General Manager position?

A minimum of 3 years of experience in restaurant or retail management is required, along with food safety manager certification. An Associate's or Bachelor's degree is preferred.

Is prior experience in the food industry necessary?

Yes, prior experience in restaurant, hospitality, or retail management is necessary, with a preference for additional operations and leadership experience.

What skills are essential for a General Manager at Denny's?

Essential skills include strong organizational abilities, excellent oral and written communication skills, basic math skills, and problem-solving capabilities.

Are there specific certifications required for this position?

Yes, a Food Safety Manager certification is required for the General Manager position.

How does Denny's emphasize guest satisfaction?

Denny's emphasizes a "Guests First" mindset, ensuring that all staff work to create a respectful and enjoyable environment for guests to encourage return business.

What is the expected work environment for this job?

The General Manager will work both inside and outside the restaurant and must be able to operate in various temperature conditions, including the kitchen and freezer areas.

Does the General Manager have a role in employee development?

Yes, the General Manager is responsible for attracting, hiring, coaching, and developing Restaurant Managers and staff to ensure a high-performing team.

Will the General Manager need to analyze financial reports?

Yes, the General Manager will be required to interpret financial and operational reports, analyze data, and identify performance gaps.

Are there physical requirements for this position?

Yes, the General Manager must be able to lift up to 50 lbs, stand for long periods, and perform tasks that require mobility and physical stamina.