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Denny's - GENERAL MANAGER

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Giants Baseball & Softball Camps

Nov 17

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Glendale, +1

AI generated summary

  • You need 3+ years in management, a degree or equivalent, Food Safety certification, strong communication, math skills, problem-solving ability, and a respect for diversity and financial understanding.
  • You will ensure guest satisfaction, manage and develop staff, oversee operations, drive sales, analyze financials, maintain compliance, resolve issues, and support teamwork in the restaurant.

Requirements

  • Minimum of 3 years of experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred
  • Associate's or Bachelor's degree preferred or equivalent combination of education and experience
  • Food Safety Manager certification required
  • Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
  • Ability to communicate effectively, both orally and in writing, in the English language
  • Possesses basic math skills (add, subtract, multiply, divide)
  • Places a value on diversity and shows respect for others
  • Proven ability to problem solve and handle high stress situations
  • Interprets financial statements and understands contributing factors

Responsibilities

  • Guests: Makes sure that all Restaurant Managers and employees put "Guests First" to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
  • People: Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team. Does so by:
  • Working to create and maintain a respectful and enjoyable environment for our employees.
  • Recruiting and selecting effectively.
  • Using corporate training programs, individual development plans, and work assignments to develop employees' knowledge and skills.
  • Providing timely, constructive coaching and feedback.
  • Restaurant Operations: Directs restaurant operations to ensure that Denny's Brand Standards for food and facilities are consistently achieved. Does this by:
  • Making sure food preparation, handling, and storage guidelines are consistently followed.
  • Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.
  • Growth: Drives sales, guest count, and profit for the restaurant by:
  • Developing and executing a local store marketing plan.
  • Building strategic relationships in the community with civic, business, school, and professional organizations.
  • Ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives.
  • Financials: Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved.
  • Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
  • Asset Management: Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.
  • Compliance: Maintains compliance with all Denny's employment policies, as well as state, local, and federal regulations.
  • Problem Resolution: Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.
  • Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.

FAQs

What are the primary responsibilities of a General Manager at Denny's?

The General Manager is responsible for overseeing overall restaurant operations, including staff management, achieving profit plans, guest satisfaction, and driving sales growth.

What qualifications are required for this position?

Candidates should have a minimum of 3 years of experience in restaurant, hospitality, or retail management; an Associate's or Bachelor's degree is preferred. A Food Safety Manager certification is also required.

What is the expected work environment for a General Manager?

The General Manager can expect to work inside and outside the restaurant and must tolerate extreme temperature changes in kitchen and freezer areas.

Is there a requirement for lifting and physical activity in this role?

Yes, the role requires the ability to lift up to 50 lbs, bend, stoop, and stand during an 8 to 10 hour shift.

What kind of support is available for employee development?

The General Manager is expected to utilize corporate training programs, individual development plans, and provide timely coaching and feedback to develop employees' knowledge and skills.

How does the General Manager contribute to guest satisfaction?

The General Manager ensures that all restaurant staff prioritize a "Guests First" mindset, creating a respectful and enjoyable environment for guests, leading to their satisfaction and repeat business.

What kind of financial knowledge is required for this position?

The General Manager should interpret financial statements, analyze data, and develop solutions to achieve operational goals based on financial and operational reports.

What is Denny's policy regarding employee disputes?

All employment-related disputes must be submitted to binding arbitration, and employees are required to sign an agreement to forgo jury trials.

How important is teamwork in this role?

Teamwork is crucial; the General Manager is expected to assist others willingly and perform additional duties as assigned to foster a collaborative work environment.

What are the expectations for community involvement?

The General Manager is responsible for building strategic relationships in the community with various organizations to drive sales and guest counts through local marketing initiatives.