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Denny's - GENERAL MANAGER

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Giants Baseball & Softball Camps

1mo ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Spokane

AI generated summary

  • You need 3+ years in management, food safety certification, strong communication and math skills, ability to solve problems, and a respect for diversity. A degree is preferred.
  • You will ensure guest satisfaction, lead and develop staff, manage restaurant operations, drive sales and marketing, monitor financials and compliance, resolve issues, and foster teamwork.

Requirements

  • Minimum of 3 years of experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred
  • Associate's or Bachelor's degree preferred or equivalent combination of education and experience
  • Food Safety Manager certification required
  • Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
  • Ability to communicate effectively, both orally and in writing, in the English language
  • Possesses basic math skills (add, subtract, multiply, divide)
  • Places a value on diversity and shows respect for others
  • Proven ability to problem solve and handle high stress situations
  • Interprets financial statements and understands contributing factors

Responsibilities

  • Guests: Makes sure that all Restaurant Managers and employees put "Guests First" to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
  • People: Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team. Does so by:
  • Working to create and maintain a respectful and enjoyable environment for our employees.
  • Recruiting and selecting effectively.
  • Using corporate training programs, individual development plans, and work assignments to develop employees' knowledge and skills.
  • Providing timely, constructive coaching and feedback.
  • Restaurant Operations: Directs restaurant operations to ensure that Denny's Brand Standards for food and facilities are consistently achieved. Does this by:
  • Making sure food preparation, handling, and storage guidelines are consistently followed.
  • Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.
  • Growth: Drives sales, guest count, and profit for the restaurant by:
  • Developing and executing a local store marketing plan.
  • Building strategic relationships in the community with civic, business, school, and professional organizations.
  • Ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives.
  • Financials: Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved.
  • Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
  • Asset Management: Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.
  • Compliance: Maintains compliance with all Denny's employment policies, as well as state, local, and federal regulations.
  • Problem Resolution: Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.
  • Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.

FAQs

What are the main responsibilities of the General Manager at Denny's?

The main responsibilities include overseeing restaurant operations, managing staff, achieving profit plans, driving guest count growth, and ensuring guest satisfaction through a focus on hospitality.

What qualifications are required for the General Manager position?

A minimum of 3 years of experience in restaurant, hospitality, or retail management is required, along with a preferred Associate's or Bachelor's degree. Food Safety Manager certification is also necessary.

Is prior restaurant management experience necessary?

Yes, a minimum of 3 years of experience in restaurant, hospitality, or retail management is required for this position.

What skills are essential for a General Manager at Denny's?

Essential skills include strong organizational abilities, excellent oral and written communication skills, basic math skills, problem-solving capabilities, and the ability to handle high-stress situations.

Does the role of General Manager require working long hours?

Yes, the position may require standing and walking during an 8 to 10 hour shift, with the possibility of occasional shifts exceeding 10 hours due to business demands.

What are the expectations regarding guest interactions?

The General Manager must ensure a "Guests First" mindset among all staff to create a respectful and enjoyable environment, which leads to satisfied guests and repeat business.

Will I be responsible for hiring and developing staff?

Yes, the General Manager is responsible for attracting, hiring, developing, coaching, and retaining Restaurant Managers and hourly employees to build a high-performing team.

What does compliance involve in this role?

Compliance involves maintaining adherence to Denny's employment policies as well as state, local, and federal regulations related to restaurant operations.

What is the importance of financial acumen for a General Manager?

A General Manager must interpret financial and operational reports, analyze data, identify performance gaps, and develop solutions to ensure that operating goals are met.

Are there physical requirements for the General Manager position?

Yes, candidates must be able to lift and carry supplies, bend, stoop, reach, and operate in various temperature conditions, among other physical tasks.

Is there an emphasis on teamwork in this role?

Yes, teamwork is essential, and the General Manager is expected to perform other duties as assigned and willingly assist others without being asked.

What is the work environment like for a General Manager at Denny's?

The work environment can be fast-paced and may involve high-stress situations, requiring excellent problem-solving skills and the ability to oversee multiple operational aspects simultaneously.

Is there an agreement related to employment disputes?

Yes, any applicant who is offered and accepts employment will be required to review and sign an agreement that mandates binding arbitration for most employment-related disputes, foregoing proceedings before a jury in court.