FAQs
What are the primary responsibilities of the Digital Retail & E-Commerce Manager?
The primary responsibilities include managing end-to-end e-commerce experience, driving digital marketing efforts, analyzing data for insights, overseeing operations projects, managing logistics partnerships, and collaborating with various teams to enhance the omnichannel client experience.
What qualifications and experience are required for this role?
The ideal candidate should have experience in brand-led digital marketing, particularly in Paid Search and SEO, along with strong analytical skills, proficiency in Google Analytics and Content Square, and a passion for luxury and digital innovation.
Is prior people management experience necessary for this position?
Yes, the role requires people management experience, as the Digital Retail & E-Commerce Manager will have one direct report and work within a team of four.
What type of work environment can I expect?
You can expect a dynamic and innovation-driven work environment focused on delivering meaningful results at a fast pace while fostering collaboration with multi-functional teams.
How will performance be measured in this role?
Performance will be measured through various metrics including digital revenue forecasting, website traffic acquisition, campaign results from digital marketing efforts, and overall client experience in the e-commerce space.
What is the focus in terms of client experience?
The focus is on providing a best-in-class omnichannel experience, ensuring seamless interactions across the website, app, Client Services, and in-store experiences, while also enhancing personalization for high-value clients.
Will there be opportunities for collaboration with teams in other locations?
Yes, the role involves partnering closely with Client Services based in Brussels and digital teams in Paris, as well as collaborating with local teams in the UK, South Africa, and Ireland.
Are there opportunities for professional development in this role?
Yes, the role includes responsibilities such as presenting digital topics to retail teams and participating in programs aimed at driving an omnichannel mindset and digital adoption, which can contribute to professional development.
Is a background in logistics necessary for this role?
While not mandatory, having knowledge of logistics and order fulfilment processes will be advantageous, as the role involves managing relationships with logistics partners and overseeing delivery experiences.
What kind of marketing strategies will I be involved in?
You will be involved in developing strategies for digital marketing, including paid search, SEO, email marketing, and CRM, aligned with both central and local needs to maximize brand visibility and engagement.