FAQs
What is the primary responsibility of the Director of Operations and Workplace Experience?
The primary responsibility is to serve as the operational lead for all occupants of the shared workspace, managing policy, governance, facility, technology, move management, and ensuring a positive workplace experience in a multi-unit environment.
What qualifications are required for this position?
Candidates are required to have seven or more years of experience in business management, facilities, operations, or a related field, along with demonstrated experience in managing complex organizational changes, working with senior leaders, and designing high-quality workplace experiences.
Where is the job located?
The position is fully onsite in Ann Arbor, MI and requires regular in-person presence.
What kind of budget management will the Director oversee?
The Director will manage the operating budget, resource allocation, and routine spending decisions related to the shared workspace operations.
How does the role contribute to space planning and activation?
The role leads space activation and planning, including move coordination and providing operational input on space design, furniture installation, and long-term adaptability.
What type of culture does the Director aim to foster within the workplace?
The Director aims to foster a culture of inclusion and collaboration while addressing user inquiries and concerns to optimize daily experiences.
What is the process for decision-making in the shared workspace?
The Director exercises delegated authority for day-to-day shared-space decisions, establishes shared policies and procedures, and mediates cross-unit priorities while resolving operational conflicts.
What benefits does The University of Michigan offer to its employees?
The University offers a comprehensive benefits package including generous time off, a retirement plan with matching contributions, comprehensive health insurance options, life insurance, long-term disability coverage, and flexible spending accounts for healthcare and dependent care expenses.
What is the role's involvement with change management?
The Director directs change management and move coordination during transitions and is responsible for designing and delivering onboarding, orientation, and workspace training for all users.
Can you describe the reporting structure for this position?
The Director of Operations and Workplace Experience reports to the Senior Vice Provost for Academic and Budgetary Affairs and the Assistant Vice Provost and Chief Strategist for Integrated Space, Academic, & Capital Planning.