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Emergency Floor Administrator

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Torbay and South Devon NHS Foundation Trust

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must provide high-quality admin support, facilitate change management, greet patients and relatives with respect, and follow Standard Operating Procedures effectively.
  • You will provide administrative support, greet emergency patients and relatives, ensure courteous treatment, and assist with change management in line with procedures.

Requirements

  • To provide high quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.
  • To support the Emergency Admin Team Leader to undertake change management.
  • To be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department.
  • To ensure that patients are treated with courtesy, dignity and respect.
  • There are no responsibilities for line management of staff or budget control.

Responsibilities

  • To provide high quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.
  • To support the Emergency Admin Team Leader to undertake change management.
  • To be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department.
  • To ensure that patients are treated with courtesy, dignity and respect.
  • There are no responsibilities for line management of staff or budget control.

FAQs

What are the working hours for the Emergency Floor Administrator position?

The position involves flexible shift patterns between the hours of 8am and midnight, operating 24 hours a day, including weekends, bank holidays, and Christmas/New Year cover.

What qualifications or experience are required for this role?

While specific qualifications are not listed, the ideal candidate should demonstrate excellent communication skills, attention to detail, and the ability to multitask in a busy environment, along with a friendly and professional demeanor.

Is there any opportunity for career progression in this role?

Yes, full training will be provided, and there will be management support for career progression opportunities should they arise.

Who can I contact for more information about the job?

You can contact Emily Williams, Chantelle Adkins, or Alex Williams, ED Team Leader, at 01803 656109 or email tsdft.edadmin-staffing@nhs.net for more information.

Will I have any responsibilities for managing staff or budgets in this role?

No, this position does not include responsibilities for line management of staff or budget control.

What types of services will the Emergency Floor Administrator provide?

The role involves providing high-quality administrative and reception support to ensure an effective and efficient service in the Emergency Department, including being the first point of contact for emergency patients and their relatives.

What does the training for this position include?

Full training will be provided to ensure that you are well-equipped to deliver administrative support effectively within the Emergency Floor team.

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Torbay and South Devon NHS Foundation Trust

Better health and care for all

Science & Healthcare
Industry
5001-10,000
Employees
1948
Founded Year

Mission & Purpose

Torbay and South Devon NHS Foundation Trust is a healthcare organisation in the UK that provides a wide range of medical and community services. This includes hospital care, community health services, adult social care, and mental health support across Torbay and South Devon. The Trust's mission is to deliver high-quality, compassionate care, ensuring patients and their families receive seamless, integrated support. Their purpose is to improve the health and well-being of the local community by offering personalised, patient-centred care.