Enhanced Care Support Worker

The Shrewsbury and Telford Hospital NHS Trust

Jul 26, 2024

Applications are closed

Job
Full-time
Entry & Junior Level

Requirements

Job Requirements:
- Flexibility in working across shifts, wards and sites is integral and will be required to meet the needs of the patients and service. Permanent night shifts and weekends can be discussed further at interview.
- Main duties of the job
- Working as a team and on own initiative is essential.
- Support new team members
- A mandatory 2-week training programme for the fundamental learning of the healthcare service and ongoing support will be provided to ensure the role is undertaken confidently and competently. Additional bespoke training will be required to confidently undertake the role proficiently.
- Respectful working is expected and should be conducted and received.
- Whilst you will be aware of your roster allocation in advance due to the nature of the role and needs of the service, there will be times that flexibility will be required. This post will require rotation duties, work on different wards and across both sites.

Responsibilities

- Enhanced Care Support Workers provide high quality enhanced personal care, support and supervision, respecting people's dignity, inclusive of their individual needs and preferences. Compassion and kindness to enhance patient health, wellbeing and experience is essential.
- Providing patient 1:1 care and support through observation and interaction, aims to reduce the risk of patient harm whilst enhancing patient experience.
- All patient personal care needs, support, and supervision is patient-centred and inclusive.
- Activities for patient therapeutic stimulation and enjoyment will be planned
- For patient care continuity, accompanying patients should they be transferred to different wards and hospital locations may be required. A flexible approach to meet service and patient requirements is necessary.
- Working as a team and on own initiative is essential.
- Support new team members
- A mandatory 2-week training programme for the fundamental learning of the healthcare service and ongoing support will be provided to ensure the role is undertaken confidently and competently. Additional bespoke training will be required to confidently undertake the role proficiently.
- Working for your organisation
- As this is a new service and team to the organisation your passion and enthusiasm for patient care and service quality and development will be encouraged. Your ideas will be welcomed to continuously meet the developing needs of the patients and service provided and a proactive approach to work will be welcomed.
- Respectful working is expected and should be conducted and received.
- Whilst you will be aware of your roster allocation in advance due to the nature of the role and needs of the service, there will be times that flexibility will be required. This post will require rotation duties, work on different wards and across both sites.

FAQs

What is the role of an Enhanced Care Support Worker?**

The Enhanced Care Support Worker is responsible for delivering 1:1 enhanced therapeutic care, personal support, and supervision to patients. This includes meeting their additional physical and psychological wellbeing needs during their hospital stay through patient-centered care, holistic activity, and care planning. **Question: Where will the Enhanced Care Support Worker be working?** **Answer:** The Enhanced Care Support Worker will provide care and support on the wards across both Telford and Shrewsbury hospital sites. **Question: Who will the Enhanced Care Support Worker report to?** **Answer:** The Enhanced Care Support Worker will work under the direction and supervision of ward Registered Nurses and Ward Managers, and will be responsible to the Clinical Lead for Enhanced Care. **Question: Are there specific shift requirements for this position?** **Answer:** Yes, flexibility in working across shifts, wards, and sites is integral to this role. Permanent night shifts and weekends can be discussed further during the interview. **Question: Is this position eligible for sponsorship?** **Answer:** No, please note that this post does not meet the requirements for sponsorship. **Question: What are the main duties of the Enhanced Care Support Worker?** **Answer:** The main duties include providing high-quality enhanced personal care and support, supervision while respecting individual needs, conducting patient observation and interaction, planning activities for therapeutic stimulation, accompanying patients to different wards, and supporting new team members. **Question: What training will be provided for this role?** **Answer:** A mandatory 2-week training program will be provided for fundamental learning of the healthcare service, along with ongoing support and additional bespoke training to ensure competency in the role. **Question: What qualities are important for an Enhanced Care Support Worker?** **Answer:** Compassion, kindness, a passion for patient care, and a proactive approach to service quality and development are essential qualities for this role. **Question: Will the Enhanced Care Support Worker have the opportunity to contribute ideas for service development?** **Answer:** Yes, as this is a new service and team, your ideas will be welcomed to continuously meet the developing needs of patients and the service provided. **Question: Is flexibility required for this role?** **Answer:** Yes, while you will receive your roster allocation in advance, flexibility will be required for rotation duties, working on different wards, and across both hospital sites.

The Shrewsbury and Telford Hospital NHS Trust

Science & Healthcare

Industry

5001-10,000

Employees

Mission & Purpose

The Shrewsbury and Telford Hospital NHS Trust is the main provider of acute hospital services for half a million people in Shropshire, Telford & Wrekin and mid Wales. The Trust runs the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury.