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Enterprise Support - SAP Cloud ALM Expert

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SAP

Nov 13, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Consulting
    IT & Cybersecurity
  • Dublin

Requirements

  • Expertise and Experience: Functional knowledge and experience in SAP Cloud ALM (CALM for Service), ALM methodology, and Service Delivery methodology topics, with a willingness to learn more.
  • Proficiency in English: Fluent in English, both written and spoken.
  • Effective Communication: Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
  • Presentation Skills: Strong presentation skills, including creating and delivering presentations for varying audiences.
  • Problem-Solving Aptitude: Problem-solving skills with a results-focused, customer-centric mindset.
  • Independence and Ownership: Ability to deliver results, work independently, and take ownership to drive topics forward.

Responsibilities

  • Strategic Alignment: Develop and drive the SAP Enterprise Support (ES) & SAP Enterprise Support Cloud Edition (ESCE) portfolio, guidance, and scale delivery to assist customers in their SAP transformation journey, in alignment with SAP's strategy.
  • Collaborative Engagement: Work closely with other roles within the Adoption Services Center teams and beyond, focusing on investment needs, product strategy, go-to-market approaches, portfolio consumption, and scaling content delivery.
  • Content Design: Design scalable, modern, self-consumable ES & ESCE foundational content to support customers' business objectives and adoption of SAP solutions.
  • Content Management: Oversee the creation and curation of ES & ESCE foundational content, ensuring consistency across solutions and offerings.
  • Cross-Team Collaboration: Actively seek opportunities to collaborate across teams to enhance the ES & ESCE portfolio and the overall customer experience.
  • Innovation and Piloting: Co-innovate and pilot with customers to ensure content and formats remain cutting-edge.
  • Advisory Services: Provide advisory and guidance to customers through ES & ESCE foundational offerings on a scalable delivery platform.
  • Advocacy and Awareness: Raise awareness of the SAP ES portfolio & offerings with customers and across SAP, championing our achievements and customer success.

FAQs

What is the main focus of the Enterprise Support - SAP Cloud ALM Expert position?

The main focus is to develop and drive the SAP Enterprise Support (ES) & SAP Enterprise Support Cloud Edition (ESCE) portfolio, providing guidance and scalable delivery to assist customers in their SAP transformation journey.

What qualifications are required for this position?

The position requires expertise in SAP Cloud ALM, effective communication skills, strong presentation abilities, problem-solving aptitude, and the ability to work independently and take ownership of projects.

Is experience in SAP Cloud ALM necessary for this position?

Yes, functional knowledge and experience in SAP Cloud ALM, along with the willingness to learn more, are essential qualifications for this role.

What is the work environment like at SAP?

SAP offers a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and flexibility in work arrangements.

What kind of benefits does SAP provide to its employees?

SAP provides a variety of benefit options, including flexible working schedules, a hybrid work setup, and a commitment to employee well-being and personal development.

Where is this position based?

This position can be based in either the Galway or Dublin locations.

Is this role suitable for entry-level candidates?

The job description indicates that the position is for a self-motivated, experienced professional, so it may not be suitable for entry-level candidates.

How often will travel be required for this role?

Expected travel for this position is minimal, approximately 0 - 10%.

What is the company's stance on diversity and inclusion?

SAP is committed to creating an inclusive culture and believes that diverse perspectives and backgrounds strengthen the company. They are an equal opportunity employer.

Are there any accommodations available for applicants with disabilities?

Yes, SAP provides accessibility accommodations to applicants with physical and/or mental disabilities. Interested candidates can reach out to the Recruiting Operations Team for assistance.

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At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Together, with our customers and partners, we can transform industries, grow economies, lift up societies, and sustain our environment. #TheBestRu