ER Case Investigator

NHS

Oct 29, 2024

Applications are closed

Job
Full-time
Senior Level
London

Requirements

Responsible for Employee Relations investigations as allocated by the Head of Employee Relations, including disciplinary, grievance, dignity at work and MHPS cases, in accordance with the Trusts Policies and procedures, best practice and legislative requirements.
Plan and organise investigations as agreed with the Case Manager ensuring compliance with agreed timescales and key performance targets.
Ensuring that all tasks are carried out in compliance with relevant policies and procedures and that the Case Manager is kept informed of progress and any concerns are highlighted to the Case Manager as a priority.
Responsible for ensuring that investigations are conducted impartially and objectively so that all participants are given full opportunity to have appropriate input into the process whilst maintaining confidentiality.
Responsible for identifying potential investigation evidence and sources and ensuring appropriate investigative actions are followed; planning and conducting effective interviews and gathering and reviewing relevant evidence.
Responsible for arranging and leading investigation meetings and coordinating administrative tasks required to complete the investigation and reach timely and unbiased conclusions and findings.
This may involve organising and reorganisation meetings based on the needs of the service and patient care.
Responsible for ensuring that investigations are conducted in an objective and non-judgemental manner to gather the relevant fact.
This should be in accordance with just, fair and restorative culture.
Responsible for implementing Trust Policies and Procedures and identifying where policy changes may be required to reflect best HR/investigations practice.
Responsible for proposing and supporting the implementation of any policy and/or procedural changes as a result across the organisation.
Responsible for providing specialist advice on workforce investigations to HR colleagues and Trust managers.
Supporting the design and implementation of training on workforce investigations as necessary.
Responsible for communicating highly complex and at times, highly sensitive, information while at the same time sensitively handling issues of conflict that may arise during the investigation process.
Responsible for receiving, analysing and interpreting complex information and evidence.
Using persuasive, negotiating, empathic and re-assurance skills as required to navigate the investigation process.
Maintaining and updating employee relations IT databases to ensure up-to-date case reporting and trend analysis in conjunction with the workforce information team.
Responsible for liaising with and advising Trust staff on Employee Relations investigations including (but not limited to):
The identification of lessons learned and actions required in organisational change and improvement plans.
Actual and potential risk issues identified through investigations.
Referrals to relevant professional and regulatory bodies or NHS Protect, the Police.
Liaising with senior managers and other internal/external stakeholders as appropriate when carrying out investigations.
Responsible for maintaining robust and positive relationships with Trust Managers, Staff and Trade Union Representatives at a local and regional level.
Liaising as required with external agencies as part of the investigations process e.g. Local Counter Fraud Service, the Police, Safeguarding and professional bodies/organisations e.g. NMC & GMC in relation to conduct matters.
Support the Head of Employee Relations and Policy in the development and delivery of ER/Workforce projects.
Requirement to research areas unfamiliar with when undertaking an investigation to develop own knowledge and ensure that appropriate references are made within the investigation report.
Required to undertake, participate in and develop appropriate audits and quality assurance programmes and research as required.
Responsible for ensuring that equality and diversity issues are recognised and addressed in accordance with legislation, policies and procedures.

Responsibilities

Responsible for Employee Relations investigations as allocated by the Head of Employee Relations, including disciplinary, grievance, dignity at work and MHPS cases, in accordance with the Trusts Policies and procedures, best practice and legislative requirements.
Plan and organise investigations as agreed with the Case Manager ensuring compliance with agreed timescales and key performance targets. Ensuring that all tasks are carried out in compliance with relevant policies and procedures and that the Case Manager is kept informed of progress and any concerns are highlighted to the Case Manager as a priority.
Responsible for ensuring that investigations are conducted impartially and objectively so that all participants are given full opportunity to have appropriate input into the process whilst maintaining confidentiality.
Responsible for identifying potential investigation evidence and sources and ensuring appropriate investigative actions are followed; planning and conducting effective interviews and gathering and reviewing relevant evidence.
Responsible for arranging and leading investigation meetings and coordinating administrative tasks required to complete the investigation and reach timely and unbiased conclusions and findings. This may involve organising and reorganisation meetings based on the needs of the service and patient care.
Responsible for ensuring that investigations are conducted in an objective and non-judgemental manner to gather the relevant fact. This should be in accordance with just, fair and restorative culture.
Responsible for implementing Trust Policies and Procedures and identifying where policy changes may be required to reflect best HR/investigations practice; responsible for proposing and supporting the implementation of any policy and/or procedural changes as a result across the organisation.
Responsible for providing specialist advice on workforce investigations to HR colleagues and Trust managers; supporting the design and implementation of training on workforce investigations as necessary.
Responsible for communicating highly complex and at times, highly sensitive, information while at the same time sensitively handling issues of conflict that may arise during the investigation process.
Responsible for receiving, analysing and interpreting complex information and evidence; using persuasive, negotiating, empathic and re-assurance skills as required to navigate the investigation process.
Maintaining and updating employee relations IT databases to ensure up-to-date case reporting and trend analysis in conjunction with the workforce information team.
Responsible for liaising with and advising Trust staff on Employee Relations investigations including (but not limited to):
The identification of lessons learned and actions required in organisational change and improvement plans.
Actual and potential risk issues identified through investigations.
Referrals to relevant professional and regulatory bodies or NHS Protect, the Police.
Liaising with senior managers and other internal/external stakeholders as appropriate when carrying out investigations.
Responsible for maintaining robust and positive relationships with Trust Managers, Staff and Trade Union Representatives at a local and regional level.
Liaising as required with external agencies as part of the investigations process e.g. Local Counter Fraud Service, the Police, Safeguarding and professional bodies/organisations e.g. NMC & GMC in relation to conduct matters.
Support the Head of Employee Relations and Policy in the development and delivery of ER/Workforce projects.
Requirement to research areas unfamiliar with when undertaking an investigation to develop own knowledge and ensure that appropriate references are made within the investigation report.
Required to undertake, participate in and develop appropriate audits and quality assurance programmes and research as required.
Responsible for ensuring that equality and diversity issues are recognised and addressed in accordance with legislation, policies and procedures.

FAQs

What are the main responsibilities of an ER Case Investigator?

The main responsibilities include conducting Employee Relations investigations, planning and organizing investigations, gathering and reviewing evidence, leading investigation meetings, providing specialist advice, and maintaining up-to-date case reporting.

How does the ER Case Investigator ensure impartiality in investigations?

The ER Case Investigator is responsible for conducting investigations impartially and objectively, ensuring all participants can provide input while maintaining confidentiality throughout the process.

What kind of evidence is the ER Case Investigator responsible for identifying?

The ER Case Investigator is responsible for identifying potential investigation evidence and sources, planning effective interviews, and gathering relevant evidence to support the investigation.

How does the ER Case Investigator handle sensitive information?

The ER Case Investigator is responsible for communicating highly complex and sensitive information while sensitively managing conflicts that may arise during the investigation process.

Is the ER Case Investigator involved in training other staff?

Yes, the ER Case Investigator provides specialist advice on workforce investigations to HR colleagues and Trust managers and may support the design and implementation of training as necessary.

What type of relationships does the ER Case Investigator maintain?

The ER Case Investigator maintains robust and positive relationships with Trust Managers, Staff, Trade Union Representatives, and liaises with various internal and external stakeholders during investigations.

Are there any requirements for the ER Case Investigator to conduct audits?

Yes, the ER Case Investigator is required to undertake, participate in, and develop appropriate audits and quality assurance programs as part of their role.

What is the role of the ER Case Investigator in terms of policy implementation?

The ER Case Investigator is responsible for implementing Trust Policies and Procedures and identifying necessary policy changes to reflect best HR practices and support organizational improvements.

Does the ER Case Investigator need to stay updated on areas unfamiliar to them?

Yes, the ER Case Investigator is required to research unfamiliar areas during investigations to develop knowledge and ensure accurate references in investigation reports.

How does the ER Case Investigator ensure compliance with legislative requirements?

The ER Case Investigator ensures compliance by conducting investigations according to the Trust's policies, procedures, best practices, and relevant legislative requirements.

NHS

We lead and support the NHS in England to deliver improved care for patients.

Science & Healthcare

Industry

5001-10,000

Employees

2012

Founded Year

Mission & Purpose

NHS England is the national health service of England, responsible for overseeing the delivery of healthcare services and improving the health and well-being of the population. Their focus is on ensuring high-quality, accessible, and equitable healthcare for all individuals in England. NHS England works collaboratively with healthcare providers, professionals, and stakeholders to shape and implement policies, strategies, and initiatives that promote better health outcomes and address the healthcare needs of the population. They aim to continuously improve the healthcare system, enhance patient experiences, and support the delivery of efficient and effective healthcare services across the country.