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Fixed Term Account Manager - Flannels Metrocentre

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CHANEL

Oct 28

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Newcastle
  • Quick Apply

AI generated summary

  • You need leadership skills, a strategic mindset, strong relationship-building, performance focus, soft skills, effective communication, curiosity, self-awareness, and integrity.
  • You will lead your team, foster collaboration, develop client relationships, manage operations, ensure exceptional service, and embody brand values while driving business initiatives and staff training.

Requirements

  • Location: Flannels Metrocentre
  • Contract: Fixed Term until July 2026, 37.5 hours/weekly, any 5 out of 7 days
  • Leadership and Management skills
  • Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
  • Relationship-focused: Collaborative, partnering and influencing skills
  • Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
  • Performance minded and decisive, strive for continuous improvement
  • Soft skills
  • Posture and communication skills: Verbal and written communication, story telling
  • Curious, personal agility, continuous learner
  • Self-awareness, self-confidence, and self-control/stress management
  • Enthusiasm, energy and motivation
  • Trustworthy with integrity/ethics

Responsibilities

  • Leading the team: the Account Manager guides their team towards achieving results and developing individual talents
  • They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
  • Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance
  • Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
  • Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable
  • Business developer: the Account Manager embodies an entrepreneurial spirit
  • Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation
  • Develop business initiatives in line with the brand vision and strategy
  • Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience
  • Communicate retail and collateral stock needs to all necessary parties
  • Has a solid understanding of the business environment
  • Provide feedback and reporting to line manager in order to influence strategies and recommendations
  • Experience creator: the Account Manager creates conditions for a consistent and memorable experience
  • Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships
  • Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
  • Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
  • Ensure team has tools/training to provide a CHANEL client experience
  • Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times
  • CHANEL Ambassador: the Account Manager embodies the values of the brand
  • CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team
  • Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning
  • Implement and ensure respect of the uniform and grooming guidelines at all times

FAQs

What is the duration of the contract for the Fixed Term Account Manager position?

The contract for the Fixed Term Account Manager position is until July 2026.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week, working any 5 out of 7 days.

Is prior experience in the beauty industry required for this role?

While prior experience in the beauty industry is preferred, strong leadership and management skills along with a passion for client experiences are essential for the role.

What will be my key responsibilities as an Account Manager?

Your key responsibilities will include leading your team, developing business initiatives, creating memorable client experiences, and embodying the values of the CHANEL brand.

What types of employee benefits does CHANEL offer?

CHANEL offers benefits including private medical insurance, pension, life assurance, employee assistance programs, lifestyle discounts, and a service awards program.

How does CHANEL promote personal growth and inclusivity?

CHANEL focuses on creating an inclusive culture that nurtures personal growth and values the uniqueness of each individual to enhance team effectiveness.

Will I receive training for this role?

Yes, you will receive training for the role, and you are expected to implement all training received to develop a strong knowledge of the brand.

What qualities are essential for success in this position?

Essential qualities include strong leadership and management skills, the ability to develop and empower team members, excellent communication skills, and a performance-minded approach.

Is there a focus on digital shopping trends in this role?

Yes, the role encourages embracing digital shopping trends and considering the omni-channel journey to enhance the client experience.

How is feedback handled within the team?

Feedback is shared frequently through team and individual communication to ensure collective knowledge and continuous improvement within the team.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.