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Fragrance & Beauty Sales Consultant - Boots Stratford

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CHANEL

Oct 28

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You need client-facing experience, confidence in product expertise, empathy, passion for beauty, and a problem-solving attitude to excel in this role.
  • You will create personalized client experiences in fragrance, makeup, and skincare, uphold service excellence, build relationships, drive sales, and ensure a seamless omni-channel experience.

Requirements

  • Service oriented approach: you have a proven experience in a client facing role where delivering excellent client experience was paramount to delight the client
  • Confidence: you have the ability to apply product expertise to client’s needs in genuine and personalised way and to suggest alternative choices showing active listening skills
  • Fragrance & Beauty product knowledge: you can close the sale linking product knowledge to client needs
  • Empathy and active listening: you understand and adapt the selling ceremony to the client’s needs
  • Passion: you show enthusiasm for Fragrance & Beauty products, services, and you are able to demonstrate it to the customer, managers and team members
  • Problem solving attitude: you can overcome obstacles, objections with positive attitude

Responsibilities

  • Demonstrate your passion and knowledge in Fragrance, Makeup and Skincare
  • Create a unique and personalised experience for our clients which is authentic and tailored to their personal needs
  • Ensure excellence in client service in accordance with CHANEL’s rituals and standards
  • Build and develop long lasting relationships to recruit, retain and increase client loyalty
  • Contribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.) and develop cross-selling among all categories
  • Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
  • Be part of a collaborative and inclusive community to achieve individual and collective goals

FAQs

What is the job title for this position?

The job title is Fragrance & Beauty Sales Consultant.

Where is this position located?

This position is located at Boots Stratford.

What is the contract type for this role?

The contract is permanent and requires 37.5 hours of work per week, any 5 out of 7 days.

What kind of experience is required for the Fragrance & Beauty Sales Consultant role?

A proven experience in a client-facing role where delivering excellent client experience is paramount is required.

Is product knowledge important for this position?

Yes, having fragrance and beauty product knowledge is essential to tailor suggestions to client needs.

What kind of benefits does CHANEL offer to its employees?

CHANEL offers various benefits including private medical insurance, financial wellbeing support, mental wellbeing programs, lifestyle discounts, and an employee recognition program.

Will I have opportunities for professional development at CHANEL?

Yes, you will have the chance to work with inspirational colleagues and attend training initiatives to elevate your expertise.

How does CHANEL view diversity and inclusion?

CHANEL is focused on creating an inclusive culture that nurtures personal growth and values the unique perspectives of every individual.

Is there a specific sales performance expectation for this role?

Yes, you are expected to contribute to sales performance by leveraging available products, services, clienteling tools, and events while developing cross-selling among all categories.

What is the emphasis of the role in terms of client experience?

The role emphasizes creating a unique and personalized experience for clients that is authentic and tailored to their personal needs.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.