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Fragrance & Beauty Sales Consultant - H Beauty Milton Keynes

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CHANEL

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You must have client-facing experience, confidence in product expertise, empathy, a passion for beauty, and a positive problem-solving attitude.
  • You will create personalized client experiences, ensure excellent service, build lasting relationships, boost sales through various strategies, and promote a seamless omni-channel experience.

Requirements

  • Service oriented approach: you have a proven experience in a client facing role where delivering excellent client experience was paramount to delight the client
  • Confidence: you have the ability to apply product expertise to client’s needs in genuine and personalised way and to suggest alternative choices showing active listening skills
  • Fragrance & Beauty product knowledge: you can close the sale linking product knowledge to client needs
  • Empathy and active listening: you understand and adapt the selling ceremony to the client’s needs
  • Passion: you show enthusiasm for Fragrance & Beauty products, services, and you are able to demonstrate it to the customer, managers and team members.
  • Problem solving attitude: you can overcome obstacles, objections with positive attitude

Responsibilities

  • Demonstrate your passion and knowledge in Fragrance, Makeup and Skincare
  • Create a unique and personalised experience for our clients which is authentic and tailored to their personal needs
  • Ensure excellence in client service in accordance with CHANEL’s rituals and standards
  • Build and develop long lasting relationships to recruit, retain and increase client loyalty
  • Contribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.) and develop cross-selling among all categories
  • Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
  • Be part of a collaborative and inclusive community to achieve individual and collective goals

FAQs

What are the working hours for the Fragrance & Beauty Sales Consultant position?

The working hours are 37.5 hours per week, any 5 in 7 days.

Is this position permanent?

Yes, the Fragrance & Beauty Sales Consultant position is a permanent role.

What qualities are you looking for in a candidate?

We are looking for a candidate with a service-oriented approach, confidence, fragrance and beauty product knowledge, empathy and active listening skills, passion for fragrance and beauty, and a problem-solving attitude.

What kind of training and development opportunities are available?

You will have access to inspirational conferences and training initiatives in our Training Academy to elevate your expertise and inspire clients throughout your CHANEL career journey.

What benefits does CHANEL offer its employees?

CHANEL offers a range of benefits including private medical insurance, financial wellbeing support, mental wellbeing programs, lifestyle discounts, and an employee recognition program.

Does this role involve sales targets?

Yes, you will be working towards achieving sustainable growth and performance based on targets and KPIs.

Is previous experience in the beauty industry required?

While a proven experience in a client-facing role is essential, specific experience in the beauty industry is highly beneficial but not necessarily required.

Will I be required to work holiday seasons?

Yes, as this role requires availability any 5 in 7 days, you may be expected to work during holiday seasons.

Is there a team culture at CHANEL?

Yes, you will be part of a collaborative and inclusive community to achieve both individual and collective goals.

How does CHANEL support employee wellbeing?

CHANEL supports employee wellbeing through physical wellbeing benefits, mental wellbeing programs, and lifestyle discounts to promote a balanced work-life experience.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.