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GP Receptionist/ Admininstrator

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Aneurin Bevan University Health Board

3mo ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You should have experience in administration, customer service, and GP clinical systems, with excellent communication skills, attention to detail, and the ability to work under pressure. Welsh skills are desirable.
  • You will manage appointment systems, handle phone and electronic requests, address queries, signpost patients, and coordinate communications with patients and agencies.

Requirements

  • The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
  • Knowledge of administrative systems, admission, patient information systems, clerical / office procedures, data input procedures acquired through on-the job training
  • Basic numeracy and literacy skills e.g. GCSE/ O Level, English and Maths
  • Experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
  • Administrative skills, including data entry, managing appointments, and handling correspondence
  • Excellent communication and interpersonal skills
  • Accuracy and attention to detail
  • Ability to work independently and as part of a team
  • Self-motivated and able to work without supervision
  • Ability to work under pressure
  • Experience of working with GP clinical systems
  • Previous experience working in a healthcare setting, familiar with medical terminology and patient confidentiality protocols
  • Excellent organisational skills, ability to prioritise work to meet deadlines.
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Responsibilities

  • Maintain and monitor the practice appointment system
  • Process personal, telephone, and electronic requests for appointments
  • Answer incoming phone calls and address callers' requests appropriately. Responding to queries escalating when necessary
  • Signpost patients to the correct service
  • Initiate contact with and respond to requests from patients, team members, and external agencies
  • Organise patient appointments

FAQs

Is the ability to speak Welsh required for this position?

The ability to speak Welsh is desirable for this post; however, Welsh and/or English speakers are equally welcome to apply.

What are the main duties of the GP Receptionist/Administrator?

The main duties include maintaining and monitoring the appointment system, processing requests for appointments, answering incoming phone calls, signposting patients, and organizing patient appointments.

Can I apply in Welsh?

Yes, applicants are invited to apply in Welsh, and any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Do I need prior experience in a healthcare setting?

While prior experience in a healthcare setting is desirable, it is not strictly required. Experience in a customer-facing role and strong administrative skills are important.

Is there an opportunity for training and development?

Yes, the Aneurin Bevan University Health Board offers extensive training and development opportunities, including paid mandatory training and opportunities to complete recognized qualifications.

How will I be contacted if I am shortlisted for the position?

If you are shortlisted for the position, you will be contacted via the email account you used to apply, so please check your account regularly.

What qualities are important for the GP Receptionist/Administrator role?

Important qualities include excellent communication and interpersonal skills, attention to detail, the ability to work independently and as part of a team, and the ability to work under pressure.

Are flexible working options available for this role?

Yes, Aneurin Bevan University Health Board supports flexible working to promote a healthy work-life balance.

Can I request reasonable adjustments for the application process?

Yes, you are encouraged to let the recruiting manager know if you have any particular requirements to enable you to participate in the application and selection process, and reasonable adjustments will be discussed.

What is the application process timeline?

The vacancy may be closed at any time, so early application is encouraged. Successful applicants will receive a conditional offer of appointment and information pack via email after the interview.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers