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GP Receptionist/ Administrator

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Aneurin Bevan University Health Board

7d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare

AI generated summary

  • You need admin skills, customer service experience, literacy and numeracy, attention to detail, teamwork, and the ability to work under pressure; Welsh skills are a plus.
  • You will greet patients, manage calls and appointments, process prescriptions, handle inquiries, maintain records, and assist with administrative tasks while ensuring confidentiality.

Requirements

  • Knowledge
  • Essential criteria
  • * Knowledge of administrative systems, admission, patient information systems, clerical / office procedures, data input procedures acquired through on-the job training
  • Qualifications/Experience
  • Essential criteria
  • * Basic numeracy and literacy skills e.g. GCSE/ O Level, English and Maths
  • * Experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
  • * Administrative skills, including data entry, managing appointments, and handling correspondence
  • * Excellent communication and interpersonal skills
  • * Accuracy and attention to detail
  • * Ability to work independently and as part of a team
  • * Self-motivated and able to work without supervision
  • * Ability to work under pressure
  • Desirable criteria
  • * Experience of working with GP clinical systems
  • * Previous experience working in a healthcare setting, familiar with medical terminology and patient confidentiality protocols
  • * Excellent organisational skills, ability to prioritise work to meet deadlines.
  • * Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Responsibilities

  • Greeting patients and visitors in a professional and courteous manner
  • Answering high volumes of telephone calls and booking appointments
  • Processing repeat prescription requests
  • Managing patient enquiries and directing to appropriate services
  • Updating and maintaining accurate patient records
  • Scanning, coding, and filing clinical correspondence
  • Supporting clinicians and management with administrative tasks
  • Maintaining confidentiality and adhering to GDPR guidelines

FAQs

What is the job title for this position?

The job title is GP Receptionist/Administrator.

Where is the GP Receptionist/Administrator position located?

The position is located at Brynmawr Medical Practice.

What are the main responsibilities of the GP Receptionist/Administrator?

Key responsibilities include greeting patients, answering phone calls, booking appointments, processing prescriptions, managing patient enquiries, maintaining patient records, scanning correspondence, and supporting clinicians and management with administrative tasks.

Is speaking Welsh required for this position?

The ability to speak Welsh is desirable, but Welsh and/or English speakers are equally welcome to apply.

What qualifications or experience are required for this role?

Essential criteria include basic numeracy and literacy skills, experience in a customer-facing role, administrative skills, and excellent communication skills.

Are there any desirable qualifications listed for this position?

Yes, desirable criteria include experience working with GP clinical systems, previous healthcare experience, excellent organisational skills, and Welsh language skills.

What benefits does Aneurin Bevan University Health Board offer?

The Health Board offers a benefits package that includes extensive training and development opportunities, flexible working, occupational health support, and a plan for a Well-being Centre of Excellence.

How can applicants discuss any adjustments they may need for the application process?

Applicants are encouraged to discuss any adjustments directly with the relevant manager or contact the Aneurin Bevan University Health Board recruitment team.

What should applicants do if they need recruitment documents in a different format?

They should contact the recruiting manager or the Aneurin Bevan University Health Board recruitment team to request the documents in a larger font or a different format, such as braille.

How will successful applicants be informed about their offer?

Successful applicants will receive their conditional offer of appointment and information pack via email.

Can this vacancy be withdrawn at any time?

Yes, the vacancy may be withdrawn at any time if filled via the internal redeployment process.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers